Senior BMS Specialist, Global BMS Technical Services

Amazon is hiring a Senior BMS Specialist, Global BMS Technical Services in Hyderabad, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Hvac, BMS and Building Management Systems.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Senior BMS Specialist responsible for maintaining, enhancing, and optimizing building management systems and HVAC controls across global facilities.

hvacbmsbuilding-management-systems

bms-programminghvac-controlscommissioningtroubleshootingenergy-management

Global BMS Technical Services (GBTS) is Amazon's centralized Building Management System (BMS) technical support organization. GBTS operates within the Global Energy, Sustainability & Automation (GESA) division, which is part of OPS - GEMS (Global Engineering, Materials & Sustainability). OPS - GEMS is the enterprise responsible for driving engineering excellence, materials innovation, and sustainability initiatives across Amazon's global operations infrastructure.

OPS - GEMS leads the design, deployment, integration, and lifecycle management of building automation platforms, energy infrastructure, and sustainability technologies across Amazon's worldwide operations network. This includes HVAC sequence of operations, environmental controls, energy metering, power distribution, and carbon reduction strategies.

Within this mission, GBTS serves as the frontline technical arm. We ensure that every facility's BMS operates at peak performance while advancing Amazon's Climate Pledge commitment.

GBTS is a destination for engineers and technical professionals who excel in high-impact, operationally demanding environments. We operate at the intersection of building science, automation engineering, and sustainability, tackling complex technical challenges at scale.

We foster an open and inclusive culture that values diverse perspectives and technical expertise. Our strength lies in deep cross-functional collaboration: controls engineers partnering with energy analysts, sustainability specialists aligning with program managers, and field technicians providing critical insights that shape platform architecture. We are committed to operational excellence, uphold the highest standards of safety and quality, and are driven by the understanding that the systems we design, build, and maintain directly enable Amazon to deliver on its commitment to customers and the planet.

Join us and be part of the team that powers, optimizes, and sustains Amazon's global operations infrastructure, ensuring every facility runs smarter, safer, and more sustainably.

Key job responsibilities
We are seeking an experienced Senior Building Management System (BMS) Specialist to join an existing team that supports post-project activities across one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, HVAC controls, commissioning, and troubleshooting. The successful candidate will maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.

1. Support the development and execution of a comprehensive strategy for maintaining, improving, and expanding our global support services
2. Collaborate closely with GRBD&E, D&C, Sustainability, RME, and other stakeholders to understand customer requirements, business objectives, and operational needs
3. Design, implement, and manage BMS standard operating procedures, policies, and processes that are scalable across the globe
4. Maintain and optimize BMS technologies, IoT platforms, and data analytics tools
5. Monitor and maintain ticket and work order queues, ensuring customer care and quality meet the high bar
6. Ensure compliance with change management processes
7. Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings
8. Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer-centric approach
9. Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies
10. Take ownership of BMS initiatives, develop technical documentation, manage timelines, and coordinate with stakeholders
11. Lead training sessions and development programs to continuously enhance the capabilities and technical skills of field RME teams and BMS Specialists
12. Drive a culture of innovation, continuous improvement, and knowledge sharing within the team
13. Willingness to work flexible shifts to provide 24/7 BMS support across global time zones

Basic qualifications

- Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent
- Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, and SNMP to a single platform with normalized data for standard visualization.
- Ability to remotely troubleshoot BMS communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, Modbus TCP, SNMP).
- Exceptional interpersonal and communication skills to collaborate effectively with diverse stakeholders.
- Deep understanding of HVAC, lighting, Utilities, field devices, and other building systems, as well as energy management principles.
- Demonstrated ability to manage and prioritize initiatives in a dynamic environment.
- Strong problem-solving skills with a strategic and innovative mindset.
- Organized and self-motivated to take ownership of complex tasks.

Preferred qualifications

- Experience with Industrial control systems, both hardware and software
- Experience working in cross-regional BMS projects with multicultural teams
- Proficiency in cloud-based IoT platforms, data analytics, and visualization tools
- Certification in relevant programming languages or BMS systems
- Certification with Tridium Niagara
- Certification with Distech Controls
- Strong customer relationship management skills
- Experience and understanding of facility management and relevant electrical and mechanical aspects of BMS equipment
- Proficiency in additional spoken languages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Senior BMS Specialist, Global BMS Technical Services at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior BMS Specialist, Global BMS Technical Services is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, TS, Hyderabad.
The job was posted on October 21, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

BMS ProgrammingHvac ControlsCommissioningTroubleshootingEnergy ManagementHvacBMSBuilding Management Systems

Questions you could be asked

Tell me about a project where bms programming was part of your work. What did you do?
Tell me about a project where hvac controls was part of your work. What did you do?
Tell me about a project where commissioning was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where energy management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: BMS Programming, Hvac Controls, Commissioning, Troubleshooting, and Energy Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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