Senior Cloud Operations Architect, ES - EMEA

Amazon is hiring a Senior Cloud Operations Architect, ES - EMEA in Gothenburg, Sweden. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
The posting mentions AWS, EC2 and S3 among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Provide principal technical advisory and cloud operations architecture support for AWS Applied AI Solutions.

AWSEC2S3DynamoDBRdsLambdaCloudfront

cloud-architecturetechnical-advisingenterprise-supportoperations

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support Cloud Operations Architect drive our customers' creative and transformative spirit of innovation across all technologies - including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

As a Sr.Cloud Operations Architect you will help craft and execute strategies to drive our customers' adoption and use of AWS services - including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The Sr.Cloud Operations Architect is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation come join us!

Key job responsibilities
• : You'll advise on solutions provide technical guidance and advocate for the customer * Ensure AWS environments remain operationally healthy whilst reducing cost and complexity * Develop trusting relationships with customers understanding their business needs and technical challenges * Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents trade-offs and risk management * Consult with a range of partners from developers through to C-suite executives * Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers * With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS * Provide detailed reviews of service events, monthly & quarterly metrics, detailed pre-launch planning * Solve a variety of problems across different customers as they migrate their workloads to the cloud

About the team
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 5+ years of technical engineering experience (e.g., software development, systems engineering, systems administration, network engineering, IT security, DevOps)
- 3+ years of experience with AWS or other cloud platforms (design, implementation, or consulting)
- Experience in a customer-facing technical role (e.g., solutions architect, technical account manager, consultant, or professional services)
- Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent work experience

Preferred qualifications

- AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional, or specialty certifications)
- Experience advising enterprise customers (Fortune 500 / large-scale environments) on cloud strategy, migration, or operational best practices
- Experience with operational excellence frameworks (AWS Well-Architected, ITIL, or similar)
- Strong knowledge of security best practices and compliance frameworks in cloud environments
- Experience with infrastructure-as-code tools (CloudFormation, Terraform, CDK)
- Experience managing customer escalations and critical incidents in a production cloud environment
- Swedish language proficiency — given the EU-North customer base this is a genuine differentiator for this seat

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Cloud Operations Architect, ES - EMEA at Amazon rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Cloud Operations Architect, ES - EMEA is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in SE, Gothenburg.
The job was posted on September 3, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud ArchitectureTechnical AdvisingEnterprise SupportOperationsAWSEC2S3DynamoDB

Questions you could be asked

Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where technical advising was part of your work. What did you do?
Tell me about a project where enterprise support was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Architecture, Technical Advising, Enterprise Support, Operations, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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