Senior Commercial Manager - Embedded Credit & Payment Strategy

Summary

To lead the commercial development, financial evaluation and strategic performance management of M&S's embedded credit proposition and its role within the wider payments and financing ecosystem.

Working in partnership with the Embedded Credit Proposition Lead and broader SMEs from across Marketing, Tech, Finance, Legal and Procurement, this role will act as the commercial lead for the programme and Embedded Credit Proposition, owning the business case, commercial strategy, data and insight approach, partner economics and trading performance from supplier selection through contracting, design, build, launch and early optimisation.

The role will ensure the proposition delivers strong customer, brand and commercial outcomes, creates incremental value and complements existing M&S payment, credit and loyalty propositions.

What you'll do

• Lead the commercial strategy, end-to-end business case and financial modelling for the embedded credit proposition, ensuring assumptions, forecasts and benefit plans remain robust and current.
• Use commercial insight, customer data and MI to shape proposition decisions, assess incrementality, monitor performance and translate analysis into clear trading actions.
• Develop the launch, trading and test-and-learn strategy with Buying, Trading, Digital, Marketing, Sparks and channel teams to drive adoption, conversion and incremental sales.
• Own the commercial input to partner selection, negotiation, contracting and governance, ensuring pricing, economics, reporting, performance commitments and ways of working align to the approved business case.
• Provide senior commercial leadership across design, build, launch and early-life optimisation, managing decisions, risks, dependencies, executive reporting and handover into the enduring operating model.

Who you are

• Strong commercial and financial capability, including business case development, financial modelling, forecasting, investment appraisal and assumption challenge.
• Relevant experience across financial services, credit propositions, payments, lending, retail customer propositions or partner-led commercial models.
• Excellent analytical skills, with the ability to interpret MI, KPIs and customer or commercial data, then translate insight into clear recommendations and actions.
• Proven stakeholder, partner and supplier management skills, including commercial negotiation, governance, influencing and relationship building.
• Confident self-starter with strong communication, prioritisation and problem-solving skills, able to work independently and deliver at pace in an ambiguous environment.

What’s in it for you? 

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Discretionary bonus schemes linked to your performance and ours

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome 

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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