Senior Compliance Manager

AI in this role

Own and manage the security and compliance programs, including SOC 2 and HIPAA, for an AI voice platform company.

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speechcompliancerisk-managementsecurity-auditvendor-risk

ABOUT RETELL AI

Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.

Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.

We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.

Let's build the future together.

Recent recognition:

ABOUT THE ROLE

Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!

We're hiring our first Senior Compliance Manager to own Retell's security and compliance program end to end. You'll report directly to the founder and work closely with Engineering and Sales. Compliance unlocks our enterprise and healthcare deals, so your work has a direct line to revenue.

KEY RESPONSIBILITY

This hire owns an audit-ready compliance program that enterprise customers trust.

Run SOC 2 Type II, HIPAA, and ISO 27001 programs end to end, including auditors and the GRC platform
Answer security questionnaires and RFPs quickly and keep the trust center current
Own policies, vendor risk, and training, and track new rules that affect voice AI
Join enterprise sales calls to answer security and compliance questions

WHAT WE'RE LOOKING FOR

Must have:

4+ years in compliance, GRC, or security audit
You have personally owned at least one SOC 2 Type II audit
Experience at a VC-backed SaaS/AI company or a Big 4/audit firm doing SOC 2 or ISO work

Nice to have:

CISA, CISM, or CRISC certification
Hands-on with Vanta or Drata
HIPAA experience with healthcare customers

HOW WE EVALUATE

We care less about checkboxes and more about:

Precision in controls, evidence, and documentation
Clear answers to customer security teams
Working with engineers without slowing them down
Spotting risks before an auditor or customer does

YOU MIGHT THRIVE IF

You'd rather fix a gap early than explain it to an auditor
You can explain control to both an engineer and a CISO
You want to build a compliance program, not maintain one

JOB DETAILS

Cash: $195,000 - $225,000

Equity: 4-year vest / 1-year cliff

Location: Redwood City, California (Relocation support provided)

US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).

OTHER BENEFITS

100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement

COMPENSATION PHILOSOPHY

Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
High ownership: small teams, >$1M revenue per employee, and significant equity
Performance-based: Offers tied to interview performance, not tenure or past salary

INTERVIEW PROCESS

Recruiter screen (15 min)
SOC 2 audit walkthrough (45 min)
Hiring Manager interview (45 min)
Onsite (2 hours)
- Security questionnaire exercise
- Customer call simulation
- Cross-functional conversation with Engineering and Legal

How we rate this

Senior Compliance Manager at Retell AI rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

SpeechComplianceRisk ManagementSecurity AuditVendor RiskSoc 2HipaaIso 27001

Questions you could be asked

What have you built with speech recognition or text-to-speech, and where did it break?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where security audit was part of your work. What did you do?
Tell me about a project where vendor risk was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Speech, Compliance, Risk Management, Security Audit, and Vendor Risk. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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