Senior Consultant - Process Excellence

About M&G India

We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.

Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.

Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.

About M&G

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

With 9 to 12 years’ experience, the Senior Manager is responsible to manage Consulting/Technology projects across processes/ businesses driving excellence through design thinking, consulting, project management etc.

The role requires to bring in best practices from the industry and provides solutions/recommendations to the client. Provide advisory services to business units, help solve issues, create value, maximise growth and improve business performance in the areas of strategy, structure, management & operations using established frameworks & methodologies

Accountabilities/Responsibilities

• Lead end-to-end process transformation and continuous improvement initiatives.
• Apply Lean Six Sigma and Design Thinking methodologies to solve business problems and drive operational excellence.
• Conduct process diagnostics, root cause analysis, and identify improvement opportunities.
• Design and implement process, operating model, automation, AI, and digital transformation solutions.
• Develop process maps and Value Stream Maps (VSMs) to optimise workflows and eliminate waste.
• Analyse business and operational data to generate actionable insights and support decision-making.
• Facilitate stakeholder workshops to define requirements, align objectives, and drive solution adoption.
• Manage transformation projects, including governance, risks, dependencies, and benefits realisation.
• Prepare executive-level reporting, presentations, and recommendations for senior stakeholders.
• Perform benchmarking and identify industry best practices to drive continuous improvement and innovation.

Additional Responsibilities

Business Development:

• Identify new project opportunities within the business area, and proactively pitch for more work for Process Excellence as a whole, including building the consulting vertical even further

People Management and Internal initiatives:

• Managing a span of 2-3 FTEs of Consultants/Associate Consultants
• Providing coaching and guidance to team members
• Train and mentor new joiners, or up-skill tenured team members
• To demonstrate a positive risk, compliance and control culture through the identification, assessment, monitoring and management of risks and issues within the business area, alongside ensuring timely and appropriate resolution of control weaknesses, actions and failures that arise
• Compliance – understand and adhere to M&G’s Code of Conduct and, where appropriate, comply with all relevant regulatory policies. 

Key Stakeholder Management

Internal

• Business stakeholders at all levels

External

• External vendors (where required) for procurement of various project management tools

Knowledge, Skills, Experience & Educational Qualification

Knowledge & Skills:

• Confident & excellent communication
• Solid organizational skills including attention to detail
• Excellent presentation and public speaking skills

• Understanding of Power BI/other visualisation tools
• Ability to conduct workshops using Design Thinking technique

Knowledge & Skills (Additional):

• Excellent interpersonal communication skills and establishing professional rapport
• Good negotiating skills
• Good problem-solving skills
• Commercial awareness and third party management capability

Experience:

• Proven working experience of minimum 9 years as a process consultant with experience

• leading medium / high impact projects
• Experienced in working with international stakeholders preferably from UK
• Experience of managing projects involving Investments domain/Migration/Rationalisation of applications/Technology and Cloud transformation

Educational Qualification:

• Bachelor’s degree (Master’s preferred but not required)
• Lean Six Sigma Black Belt certified
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Any Microsoft cloud certifications
• Investment Banking related certifications is a plus
• Working knowledge of Microsoft Power Platforms/ Appian and Co-Pilot

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.