Senior Customer Success Engineer - DGX Cloud

NVIDIA is hiring a Senior Customer Success Engineer - DGX Cloud in Santa Clara, United States. It pays $200k-$322k a year and Level rates it ; you can apply on NVIDIA.

Level's read on this job

Works on AI ●●●○ is how Level rates this customer service role: the daily work is on AI products, without building the model.
Pay on this posting starts 100% higher than the typical customer service posting on Level.
Level classes it as a senior role.
NVIDIA has 2,700+ other open roles on Level.

AI in this role

The DGX Cloud organization bridges customer success and cloud infrastructure engineering, partnering directly with NVIDIA's internal research and product teams to accelerate AI workload development. As a Customer Success Engineer, you'll embed deeply with internal customers — gaining a thorough understanding of their applications and translating that knowledge into architectural guidance, best practices, and hands-on solutions. This role sits at the unique intersection of solutions architecture and platform strategy: you'll write code, build tooling, and help shape NVIDIA's GPU capacity management from the inside. Working across Engineering, Product, Finance, and Operations, you'll connect infrastructure roadmaps to business needs in a way that directly influences how NVIDIA's most advanced AI teams move faster. If you thrive where deep technical work meets high-stakes collaboration, this role was built for you.

What you’ll be doing:

Design and implement distributed cloud infrastructure at scale — spanning compute, storage, networking, and GPU capacity management across IaaS, PaaS, and SaaS models zendesk
Partner with internal research and product teams to understand workloads from both a technology and business perspective, providing architectural guidance that drives their success
Contribute code directly when needed to move projects forward, and codify working patterns into tools, playbooks, and building blocks that others can reuse
Build and maintain agentic tooling to automate operational workflows and infrastructure resource management
Analyze the DGX Cloud ecosystem to understand current customer demand and future capacity needs, driving infrastructure efficiency initiatives in partnership with Engineering, Finance, and Product
Present technical roadmaps, architecture decisions, and demos to internal stakeholders and NVIDIA leadership, driving cross-functional consensus on infrastructure strategy

What we need to see:

BS or MS in Computer Science, Engineering, or a related field, or equivalent experience.
12+ years of experience designing and building distributed systems and cloud infrastructure, with demonstrated experience in GPU capacity management for high-performance computing
Demonstrated ability to write production code in Golang, Java, C, C++, Python, or Rust
Experience with Kubernetes and/or distributed task scheduling
Strong background in Infrastructure, Networking, Storage, and DevOps scripting/tooling
Experience deploying AI/ML workloads at scale
Strong communication and relationship-building skills, with a demonstrated ability to drive cross-functional consensus and align stakeholders across departments

NVIDIA is leading the way in groundbreaking developments in Artificial Intelligence, High-Performance Computing, and Visualization. The GPU, our invention, serves as the visual cortex of modern computers and is at the heart of our products and services. Our work opens up new universes to explore, enables amazing creativity and discovery, and powers what were once science fiction inventions from artificial intelligence to autonomous cars. NVIDIA is looking for phenomenal people like you to help us accelerate the next wave of artificial intelligence. NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and dedicated people in the world working for us.

#LI-Remote

Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary range for this position is 200,000 USD – 322,000 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until November 3, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

How we rate this

Senior Customer Success Engineer - DGX Cloud at NVIDIA rates 63 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.