Senior Customer Success Manager

Findem is the AI platform for talent outcomes. Its Labeling Engine transforms billions of unstructured people data points into verified Success Signals — context about what drives success — and Relationship Signals — insight into how people are connected and where influence flows. Together, these give customers a competitive edge in hiring, executive search, mobility, learning, development and workforce planning. That’s why leaders rely on Findem to improve pipeline quality, reduce costs, and deliver faster, more consistent talent impact. Named one of America’s Most Innovative Companies, Findem is redefining how organizations turn people data into business advantage.

Role Overview

The Senior CSM will directly manage a portfolio of Findem’s largest and most strategic customers while also serving as an overlay and advisor across the broader customer base. This role will drive consistency, foresight, and cross-functional alignment in how Findem delivers value and mitigates risk across all accounts.

The Senior Customer Success Manager owns the operational relationship - including success planning and business objectives alignment and attainment for a portfolio of Findem's enterprise customers. The role exists to protect and grow recurring revenue by ensuring each customer realizes measurable value from the Findem platform — faster time to hire, stronger pipeline quality, improved candidate quality, and greater recruiter productivity — and by identifying and resolving risk well before it reaches a renewal decision.

Operating as the customer's primary strategic product partner, the Senior CSM translates each customer's talent strategy into an executable success plan, drives adoption across Findem's offerings, and serves as the customer's internal advocate across Product, Marketing, Support, and Implementation. Accountability sits with retention, adoption depth, reference-ability, and expansion readiness across the assigned book.