AmazonPosted 1d ago

Senior Customer Success Manager, Central CSM

Senior Customer Success Manager, Central CSM at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

CN, 31, Shanghaiseniorfull-time

AI in this role

Drive global seller success and operational processes through analytical insights and cross-functional planning.

data-analysisprogram-managementbusiness-planningcross-functional-collaborationprocess-optimization

The mission of Amazon Global Selling (AGS) is to enable vast global selection on Amazon's WW Stores through recruiting and supporting quality and compliant Sellers from anywhere around the world.
Today, CN Global Selling (CNGS) supports millions of China Sellers for their success on up to 21 Amazon worldwide marketplaces including US, CA, EU, JP, AU, IN etc.

Your and your team's responsibilities revolve around three main areas: driving analytical insights, developing business plans, and working collaboratively with cross-functional teams.
I. Analytical Insights:
-Conduct deep-dive analyses to uncover key success drivers and obstacles, focusing on both Seller and Sales behavior.
-Share data-driven insights with stakeholders from China and international teams.

II. Business Plan Development:
-Develop China business plans to drive Seller success from the ground up (Cold Start).
-Identify opportunities for team efficiency improvement and Seller Experience enhancement.

III. Cross-Functional Collaboration:
-Work closely with the China Account Manager team, PMO team, Marketplace partners, and global central functions, among others.
-Thrive in a cross-functional, fast-paced environment, demonstrating strong analytical, program management, communication skills, and customer focus.
-Be innovative and excel in execution.

If you are passionate about working in a fast-paced, innovative environment, willing to embrace challenges, make history, and have fun, please apply for this position!

Key job responsibilities
Your daily responsibilities include but not limited to :
1. Strategy and Execution:
-Own and develop New Seller recruiting/success strategy and execution plan within the New Seller Recruitment Organization.
-Collaborate with internal (Sales team, Marketing, central PM teams) and external (global product, marketplace teams) stakeholders to drive Seller experience improvement and growth success.
3. Monitoring and Goal Setting:
-Monitor Seller registration to on-boarding experience and efficiency.
-Share goals with global and local PMO teams to enhance the experience and throughput.
4. Operational Processes:
-Build, monitor, and create operational processes and mechanisms that support global selling, new seller recruitment, and seller success.
-Partner with the China operations team to implement processes that benefit Account Manager team's efficiency, process adherence, and more.
-Collaborate with the Central Global team to influence changes for improved operational efficiency and resource allocation strategy.
-Land global initiatives into local operational processes.
5.Business Reviews and Strategy Planning:
-Drive regular business reviews with stakeholders.
-Contribute to strategy planning.

Basic qualifications

- 6+ years of relevant professional experience

Preferred qualifications

- Bachelor's degree or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Skills and AI tools this role asks for

Data AnalysisProgram ManagementBusiness PlanningCross Functional CollaborationProcess Optimization

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