Senior Data & Insights Analyst

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As the Senior Data & Insights Analyst – Network Field Operations, you’ll be accountable for delivering high quality, trusted operational reporting and insights that enable effective decision making across field operations. You’ll support performance management, service assurance and continuous improvement across Access, Core, Mobile, Transmission and Facilities operational domains, and work as a trusted partner to Field Operations, Network Engineering, Network Management Centre (NMC/NOC) and Process & Transformation teams. The role uplifts operational reporting maturity and insight reliability, with a defined progression from descriptive to diagnostic and predictive analytics that support proactive operations, risk management and network resilience.

What You’ll Do

• Lead the roadmap, delivery and ongoing optimisation of Field Operations’ reporting, data and insights capability.
• Translate business needs into clear analytical approaches, dashboards and reports.
• Define KPIs and develop consistent performance views covering fault volumes, repeat faults and restoration times; planned vs unplanned work outcomes; workforce productivity, utilisation and backlog; and network availability, failure trends and incident drivers.
• Ensure reporting is timely, accurate and aligned to agreed KPI definitions and operational thresholds.
• Analyse operational performance drivers and identify systemic issues across field, engineering and control functions, providing operational managers and NOC teams with clear insight into “what is happening” and “where to focus”.
• Partner with stakeholders to guide recommendations that improve compliance and drive operational excellence in frontline teams.
• Assess post-implementation performance to validate benefits realisation and operational effectiveness.
• Improve data literacy within operational teams through clear and engaging storytelling, explaining concepts to a range of audiences.
• Apply external best practice to uplift reporting and insights capability and toolsets.
• Progress reporting from descriptive to diagnostic and predictive over time.
• Contribute to roadmap planning for advanced analytics and automation use cases.

What You Bring

• Desirable: 5+ years of experience in data analytics, business intelligence, reporting or a related data role.
• Strong capability in business intelligence and data visualisation, with expertise in tools such as Power BI, Power Query, Excel and Splunk.
• Proven ability to design and deliver scalable, high-quality analytical and BI solutions using Power BI and related tools.
• Strong understanding of data quality, governance, reporting standards and analytical best practice.
• Excellent communication and stakeholder engagement skills, with the ability to provide guidance and influence outcomes without direct people management responsibilities.
• Ability to work autonomously in a complex operational environment.
• Experience with benefits realisation tracking.
• Strong analytical thinking and a process and continuous improvement mindset.

The good stuff…

• Competitive remuneration and employee discounts.
• Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
• Competitive leave policies, including additional ‘Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

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