MastercardSenior DevOps Engineer
Mastercard is hiring a Senior DevOps Engineer in Mexico City, Mexico. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include site reliability engineering, automation and devops.
- Level classifies it as a senior role.
- Level lists 1,000+ other open roles at Mastercard.
AI in this role
Ensure platform reliability, scalability, and implement automation as a Senior Site Reliability Engineer.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Site Reliability EngineerThe Xborder team is looking for a Senior Site Reliability Engineer who can help us solve problems, implement automation, and leverage best practices.· Are you a born problem solver who loves to figure out how something works?
· Are you a detail -oriented individual who enjoys complex problem solving?
· Do you love determining the correct actions required to fix a problem?
· Do you have a low tolerance for manual work and look to automate everything you can?
Overview
Business Operations is leading the Site Reliability Engineering (SRE) transformation at Mastercard through our tooling and by being an advocate for change & standards throughout the development, quality, release, and product organizations. We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
The Senior Site Reliability Engineer (SRE) acts as the production readiness owner for the platform, ensuring that systems are designed, built, and operated with reliability, scalability, and performance at their core.
This role partners closely with engineering teams across the software lifecycle—from design and development to deployment and production—embedding SRE principles and operational excellence into every stage of delivery. The SRE ensures that key operational capabilities such as availability, capacity, performance, observability, self-healing, and deployment automation are proactively integrated into systems.
Key Responsibilities
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover.
• Work with a global team spread across tech hubs in multiple geographies and time zones.
• Share knowledge and mentor junior resources.
All about you
• Bachelor’s degree in computer science, Information Technology, or a related technical field (e.g., Engineering, Physics, Mathematics), or equivalent practical experience.
• 6–10 years of hands-on experience in UNIX/Linux systems, scripting and automation, Oracle and SQL databases, DevOps practices, and CI/CD pipelines.
• Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
• Strong knowledge of operating systems, platforms, and infrastructure components.
• Knowledge of Artificial Intelligence Use cases and Implementation.
• Solid understanding of ITSM processes (Change and Problem Management).
• Experience with observability and monitoring tools such as Splunk and Dynatrace.
• Strong analytical, problem-solving, and planning skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Strong communication skills (both written and verbal).
• Proven ability to work independently with minimal supervision.
• Strong collaboration, relationship-building, and customer service skills.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Senior DevOps Engineer at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where site reliability engineering was part of your work. What did you do?
- Tell me about a project where automation was part of your work. What did you do?
- Tell me about a project where devops was part of your work. What did you do?
- Tell me about a project where observability was part of your work. What did you do?
- Tell me about a project where scalability was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Site Reliability Engineering, Automation, DevOps, Observability, and Scalability. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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