Senior DevOps Engineer

Proudly voted a Great Place to Work®, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!
Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.
As a Senior DevOps Engineer in the Developer Experience (DevX) team, you will be working to cross and merge the barriers that exist between software development, testing, and operations teams, and keep existing networks in mind as they design, plan, and test. 

Help us shape the future of communications by:

• Setting up and enhancing CI (Continuous Integration) and CD (Continuous Deployment). 

• Configuring the company's products to meet the functional requirements, including the configuration of functional areas and technical areas (e.g. integration interfaces, integration maps, web services, transport protocols, etc). 

• Troubleshooting and remediating issues impacting the integration and operations of the infrastructure and systems. 

• Ensuring high availability of the company’s products and platforms [24x7x365], including but not limited to messaging, voice, and e-mail gateways, in addition to assessing emergencies, providing analysis, and recommending solutions. 

• Writing and deploying scripts in different environments to automate day-to-day operations. 

• Maintaining servers’ configuration, monitoring jobs, and infrastructure documentation across the cloud environment (Oracle Cloud Infrastructure, etc). 

• Working extensively with the offshore teams and network of partners on a daily basis. 

Requirements

What you will bring:

• Hands-on 5+ years of recent technical experience in a Professional Services/Enterprise DevOps role. 

• Strong technical skills and proficiency in multiple functional areas are required, such as infrastructure as Code (Terraform), containerize orchestration (Docker, Kubernetes), configuration management (Ansible), programming language (Python), logging system (Elastic Stack), CI/CD (DroneCI, Argo CD) and network protocols and standards. 

• Bitbucket pipelines after DroneCI, ArgoCD

• Hands-on experience with AI coding assistants like Claude Code

• Bachelor's degree in computer engineering, Software Engineering, or other IT-related fields. 

• The ability to spend substantial time interfacing with the offshore teams on a daily basis. 

• Fluent in English with excellent writing/editing and verbal communication skills. 

Craft and ToolKit:

• Infrastructure as Code: CloudFormation, Terraform.

• Containerization and orchestration: Docker, Kubernetes.

• Configuration management: Ansible.

• Programming/scripting: Python.

• Logging and monitoring: Elastic Stack.

• CI/CD pipelines: DroneCI, Argo CD.

• Networking protocols and enterprise standard.

Character Traits:

• Analytical thinking and problem-solving – approach problems clearly, use data, and find solutions.

• Ownership and accountability – take responsibility and follow projects through to completion.

• Communication – explain ideas clearly and listen to others across teams.

• Collaboration – work well with others and support team goals.

• Adaptability and learning – adjust to change and keep learning new skills or tools.

• Mentorship and knowledge sharing – help others grow and share what you know.

• Resilience – stay calm under pressure and handle setbacks constructively.

• Quality and attention to detail – do work carefully and strive for improvement.

• Advocacy and innovation – encourage best practices, efficiency, and new ideas.

• AI mindset and utilization – Leverage AI tools to enhance productivity and drive efficient, data-informed outcomes.

As a Unifone you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after your first anniversary.

• Flexible working arrangements.

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave for new parents.