Senior Enterprise Account Manager, Amazon Shipping (SWA)

Amazon is hiring a Senior Enterprise Account Manager, Amazon Shipping (SWA) in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this sales role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include account management, commercial strategy and relationship management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Own commercial growth, strategy, and relationships for enterprise shippers within Amazon Shipping.

account-managementcommercial-strategyrelationship-managementdata-analysis

Amazon Shipping is reinventing how the UK's largest retailers get parcels to their customers, and we are looking for a driven, entrepreneurial Senior Enterprise Account Manager to own and grow relationships with some of our most important enterprise shippers.

This is a commercial role at heart. You will be the trusted partner to your customers, understanding their business, shaping the right strategy for each account, and driving growth in volume, revenue and profitability. Earning that trust takes more than a strong relationship: it takes a genuine grasp of what is happening inside the account. So while this is not a data role, the best people in it are comfortable in the numbers. You will be expected to dig into performance data, get to the real root cause of an issue rather than the symptom, and let evidence shape your recommendations and decisions.

You will thrive here if you are energised by a fast-moving, ever-changing environment where the playbook is often still being written. You will need to be comfortable with ambiguity, inventive when faced with unusual or difficult problems, and the kind of person who rolls up their sleeves to fix things for customers, including the unglamorous, behind-the-scenes work that no one will ever publicly credit you for. We measure ourselves on the outcomes we deliver for shippers, not on who gets the applause.

The successful candidate will pair strong commercial and relationship instincts with solid analytical judgement, and will work effectively across Business, Operations, Product, Finance, Tech and Procurement, both inside Amazon and inside the customer's organisation. You will operate largely independently, set the strategy for your accounts, and lead initiatives that improve how we serve your customers and customers across the wider business.

Key job responsibilities
• Own strategy, commercial growth and retention of a portfolio of large enterprise shippers, meeting and exceeding targets for volume, revenue, gross profit and margin.

• Earn and keep shippers' trust by recommending solutions that fit their needs and solving the operational and commercial problems in their way, including hands-on work behind the scenes.

• Build durable relationships across a diverse set of customer and internal stakeholders, up to senior management.

• Track customer performance, take the right actions, and report back to internal stakeholders at all levels.

• Use account performance data to understand what is really happening, articulate clear root-cause analysis, and link findings to specific, prioritised actions.

• Invent and simplify: develop original approaches where no established process exists, and improve the mechanisms the wider team relies on.

• Assess account and programme risks, anticipate challenges early, and own escalation end to end, finding a path forward when the situation is difficult.

• Advise customers on best practices to accelerate adoption of our products and reduce their cost and effort to ship with us.

• Translate customer needs and market signals into clear, well-evidenced requirements for internal Product and Operations teams, and advocate for the changes that matter most.

A day in the life
No two days look the same. You might spend the morning with a customer's commercial and logistics teams, shaping a growth plan to bring more of their volume onto Amazon Shipping. In the afternoon you could be diving into a dip in delivery performance, tracing it to source in the data and pulling in Operations to fix it before the customer raises it, then pressure-testing a pricing or volume scenario ahead of a business review. You set your priorities, decide where your time creates most value, and are trusted to deliver without being told how.

Basic qualifications

- Bachelor's degree
- Knowledge of Excel at an advanced level
- Several years of experience in business-to-business account management, vendor management, or a comparable role with broad scope.
- Strong commercial acumen alongside excellent communication, relationship-building and negotiation skills.
- A track record of meeting and exceeding goals and revenue/commercial targets.
- Sound quantitative and analytical capability: confident working with data to diagnose problems and support decisions, with strong attention to detail.

Preferred qualifications

- Experience using any of SQL or other analytical tools for conducting data analysis
- Experience hiring candidates, mentoring and developing employees in their careers
- Experience managing extra-large or enterprise-level external partners, ideally in logistics, operations, e-commerce or a related field.
- Experience managing legal agreements, including generating strong first drafts requiring minimal legal review.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Enterprise Account Manager, Amazon Shipping (SWA) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Enterprise Account Manager, Amazon Shipping (SWA) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in GB, London.
The job was posted on July 17, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementCommercial StrategyRelationship ManagementData Analysis

Also common in sales jobs at this level

AI agents AWS Generative AI Azure Google Cloud Machine learning

Pay

Typical sales job: $139k

This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where commercial strategy was part of your work. What did you do?
Tell me about a project where relationship management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?

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List these exact terms on your resume: Account Management, Commercial Strategy, Relationship Management, and Data Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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