Senior Executive, Ecommerce Operations (2years Contract)

Samsung Electronics is hiring a Senior Executive, Ecommerce Operations (2years Contract) in Singapore, Singapore. Level rates it ; you can apply on Samsung Electronics.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Oms, order fulfillment and inventory management among its tools and skills.
Level classes it as a senior role.
Samsung Electronics has 621 other open roles on Level.

AI in this role

Manage daily ecommerce operations, order fulfillment, inventory control, and vendor billing processes for Samsung.

Oms

order-fulfillmentinventory-managementvendor-managemente-commerce-operations

Position Summary

The Online Operations Executive will report to the Head of Insights and Operations (Online) and play a key role in ensuring seamless execution of critical day-to-day eCommerce operations for Samsung.com and key marketplaces. This role involves managing order fulfillment, stock availability, refunds, customer support processes, and vendor coordination while tracking key operational KPIs.

Role and Responsibilities

Order Management: Oversee daily order processing and fulfillment activities, ensuring timely delivery and minimizing delays or cancellations.

Inventory Management: Manage inventory control processes, including monitoring stock levels, handling out-of-stock (OOS) issues, and coordinating replenishment with the product business units

Customer Support: Collaborate with Customer Service team to resolve payment-related and manage customer requests on order refunds, cancellations.

Trade-in Management: Drive successful trade-in program execution by resolving customer issues efficiently and collaborating closely with vendors to address challenges such as device validation errors, incomplete submissions, and payment discrepancies.

Vendor Billing and SLA Management: Validate vendor invoices, reconcile transactions, and ensure compliance with service-level agreement to prevent billing discrepancies.

Process Improvement and Support: Identify process gaps and recommend improvements to streamline operations and reduce errors.

Fraud and Risk Governance: Support fraud detection processes by flagging operational anomalies and collaborating with relevant teams for resolution.

Skills and Qualifications

Bachelor’s degree in Business, Supply Chain, or related field.
Minimum 2-3 years of experience in eCommerce operations, order fulfillment, or vendor management.
Strong problem-solving and organizational skills with the ability to multitask in a fast-paced environment.
Proficiency in eCommerce tools and platforms, as well as order management systems (OMS), inventory management software, and data reporting.
Excellent attention to detail and communication skills to collaborate with cross-functional teams.

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How we rate this

Senior Executive, Ecommerce Operations (2years Contract) at Samsung Electronics rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Executive, Ecommerce Operations (2years Contract) is an open job at Samsung Electronics.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mapletree Business City, Singapore, Singapore.
The job was posted on September 4, 2026.
Seniority: senior.
Applications are handled by Samsung Electronics. Apply on Samsung Electronics

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Order FulfillmentInventory ManagementVendor ManagementE Commerce OperationsOms

Questions you could be asked

Tell me about a project where order fulfillment was part of your work. What did you do?
Tell me about a project where inventory management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where e commerce operations was part of your work. What did you do?
Walk me through how you've used Oms in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Order Fulfillment, Inventory Management, Vendor Management, E Commerce Operations, and Oms. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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