UPSSenior Experience Designer - Agentic Interaction Design
UPS is hiring a Senior Experience Designer - Agentic Interaction Design for a remote role open to applicants in India. Level rates it ; you can apply on Level.
AI in this role
Lead experience design for next-generation multi-agent AI systems, defining human-agent collaboration and trust interfaces.
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Job Description:
Job Summary
We are seeking an accomplished Lead Experience Designer for Agentic interaction who will lead the design of next-generation AI-powered experiences where humans and autonomous AI agents collaborate to accomplish business goals. You will also be responsible to define how users delegate work to agents, maintain visibility and control, handle exceptions, and build trust in AI-driven decisions.
This role requires expertise in AI/ML fundamentals, enterprise architecture design, and practical experience building production-grade AI/GenAI solutions. You will collaborate with data scientists, ML engineers, software engineers, and business stakeholders to deliver scalable, secure, and innovative AI-powered systems that create measurable business value.
Core Responsibilities
· Design Multi-Agent Systems: Define how autonomous AI agents collaborate, hand off tasks, and communicate intent to users
· Reimagine existing business process into AI-enabled experiences.
· Build Internal Tools: Create interfaces for logistics operators to monitor, override, and audit agentic decisions in real time.
· Shape Customer Experience: Design conversational and proactive tracking, exception handling, and automated support interfaces.
· Establish Design Systems: Create new interaction patterns, trust indicators, and guardrails for AI autonomy.
· Lead Strategy: Partner with product, data science, and engineering teams to define the AI interaction roadmap
Required Skills
· Design Skills
o UX Design
o Service Design
o Interaction Design
o Design Thinking
o Journey Mapping
o Information Architecture
· Agentic AI Skills
Should understand how it works
o LLM fundamentals
o RAG concepts
o AI agents
o Multi-agent systems
o MCP (Model Context Protocol)
o Agent-to-Agent interactions
o Prompt design
· Tools
Preferred:
o Figma, Miro, FigJam
Nice to have:
o Copilot Studio
o IBM Watsonx Orchestrate
o Gemini Enterprise
o LangGraph
o Agent frameworks
o Dovetail
o Adobe Creative Suite
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
How we rate this
Senior Experience Designer - Agentic Interaction Design at UPS rates 70 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- How do you structure and test a prompt to get consistent output from a language model?
- How would you design a retrieval step so the model answers from real data instead of guessing?
- How do you decide when an AI agent can act on its own versus asking for approval first?
- Tell me about a project where ux design was part of your work. What did you do?
- Tell me about a project where service design was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Prompt engineering, RAG, AI agents, UX Design, and Service Design. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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