Senior Experience Designer - Online & App - Argos

Senior Experience Designer – Online & App – Argos

We are open to a Manchester, London or Coventry base for this role

At Argos, we’re on a mission to make shopping effortless, fast, and genuinely enjoyable whether customers are online, in-app, or standing in one of our stores.

We’re looking for a Senior experience designer to work across the Argos online end to end, shaping how millions of people browse, buy, and interact with Argos every day.

This is a role for someone who loves leading cross team initiatives, and projects working with diverse stakeholders and bringing designers together to create seamless digital experiences.

The role:
You'll be working on Argos experiences across our website and app. Leading new initiatives, optimisations and exploration of future thinking. We take 1.2 billion transactions from our customers each year, which gives you an idea of the scale and complexity of the space you’ll be working in. You’ll get to work on lots of new initiatives and work closely with our in-store teams to ensure a truly excellent end to end experience for our customers.
Supporting designers across the team, you'll lead the discovery, design and testing of new ideas, your aim will be to understand our customers and the problems they face. You’ll drive consistency and alignment across the end-to-end experience whilst creating high quality experiences. The changes you make will impact millions of customers in for one of the UK's largest retailers.

Experience:
Industry experience as a UX or Product Designer is essential. As are the core technical skills outlined below. Alongside this, we're looking for certain behaviours and competency skills. These skills will help you thrive in a dynamic team like ours.

What we’re looking for:
•    Ability to understand customers needs, business goals and emerging technology, bringing them together to design intuitive experiences for Argos customers 
•    Strong visual, interface and interaction design skills along with expertise in designing and prototyping with tools such as Figma to create complex prototypes, reusable components and scalable designs 
•    Capable of conducting research and analysing results, whilst understanding business context to create actionable next steps. 
•    Extensive knowledge of how to design inclusively and working with accessibility specialists and guidelines 
•    Ability to organise, create and facilitate engaging workshops with a diverse group of stakeholders at differing levels. 
•    Ability to leverage AI and new technology to improve the design process and move at a faster pace
•    Be comfortable in leading and taking ownership across projects and initiatives. Bringing teams together to drive momentum, keep to strict timelines and keeping key stakeholders informed.

Behaviours we like to see:
•  Use initiative to take the lead on complex design solutions across end to end experiences whilst driving consistency and alignment 
•  Own and drive outcomes based on user needs and business goals, be close to and understand data, performance and insights.
•   Experience in influencing different stakeholders to drive change by adapting approaches to different audiences
•   Adaptable to changing priorities, complexity and unknowns

Essential Criteria:
•    Experience designing for App or Web
•    Experience working with Product and Engineering teams
•    Ability to align UI and UX patterns across multiple designers
•    Strong stakeholder management skills within a large, matrix organisation
•    Experience mentoring junior members of the team
 

Support we will provide:
•    A thriving design culture, opportunity to discuss and share work with open, collaborative feedback
•    A mature design system and set of standards to work with 
•    Research, accessibility and UX copywriting expertise
•    A network of mentors to support growth
•    The opportunity to work on emerging technology and big brand partners 

Tips and guidance on what we look for in portfolios: https://medium.com/p/1ace9c422d2

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