Senior Financial Analyst, Amazon Customer Service Finance

Amazon is hiring a Senior Financial Analyst, Amazon Customer Service Finance in Seattle, United States. It pays $83k-$117k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this finance role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, SQL and financial analysis.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Senior Financial Analyst needed to drive global financial processes, reporting standardization, and FP&A initiatives for Amazon Customer Service.

ExcelSQL

financial-analysisfp-adata-analysisprocess-improvementforecasting

Amazon seeks a highly effective Senior Financial Analyst to join the Amazon Customer Service Financial Planning & Analysis (FP&A) team to play a key role in business support. Amazon Customer Service serves as the steward of Customer Obsession across Amazon, with a mission to be unrelenting customer advocates by providing automated and human support while using customer signals to eliminate upstream defects. In this role, you will partner with Finance leaders across the Amazon CS organization to support transformative Customer Service initiatives, joining one of the most customer-obsessed finance teams at Amazon.

Amazon Customer Service is focused on materially improving the customer experience while simplifying business operations. This transformation requires making step changes in how we serve customers, thinking differently about legacy approaches that no longer serve us, running fast with a sense of urgency, and intensifying focus on critical topics that will deliver the most material improvements to customer experience.

As a member of this team, you will leverage analytical, technical, and communication skills to drive worldwide projects, engineer ad-hoc financial analyses, support business planning, and implement ideas for process improvement. The ideal candidate will have a growth mindset, be comfortable with healthy respectful debate, and be skilled at earning trust across both finance and business teams.

Key job responsibilities
• Maintain and improve financial processes to ensure data integrity, efficient analyses, and insightful analysis
• Collaborate with key stakeholders worldwide to drive global standardization of metric and reporting definitions
• Manage and develop scalable financial tools that align and simplify monthly business reviews, annual planning, and forecasting processes
• Sourcing, analyzing, and reporting quantitative data; perform ad-hoc analyses

About the team
Amazon Customer Service Finance is part of the WW Amazon Stores Finance organization. We are the Amazon Stores' financial partners and lead decision support, planning, analysis, and reporting the WW Stores organization. Our job is to partner with the business to plan, analyze, measure, and grow our global business. We contribute to business decisions by providing insightful analysis of all metrics and processes, inventing new ones where needed and simplifying and automating wherever possible. We methodically establish, evaluate, and improve end-to-end processes, financial controls, and capital investment.

Basic qualifications

- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)
- 3+ years of tax, finance or a related analytical field experience
- 3+ years of contributing to cross-functional initiatives that drive financial performance and strategy experience
- 3+ years of dissecting financial data and identifying patterns that support business strategy experience

Preferred qualifications

- Knowledge of SQL and Excel at a moderate or advanced level
- Experience in a fast paced, dynamic organization
- Experience prioritizing and managing multiple responsibilities
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience working cross functionally across several teams
- Experience with analytical tools and ability to dive deep into metrics and reporting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 117,100.00 USD annually

How we rate this

Senior Financial Analyst, Amazon Customer Service Finance at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Financial Analyst, Amazon Customer Service Finance is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $83k-$117k a year.
The role is based in US, WA, Seattle.
The job was posted on May 26, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Financial AnalysisFp AData AnalysisProcess ImprovementForecastingExcelSQL

Also common in finance jobs at this level

Python AWS Generative AI AI agents Machine learning Computer vision

Pay

This job starts at: $83k
Typical finance job: $105k

This posting starts 21% below the typical finance job. See finance jobs

Questions you could be asked

Tell me about a project where financial analysis was part of your work. What did you do?
Tell me about a project where fp a was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where forecasting was part of your work. What did you do?

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List these exact terms on your resume: Financial Analysis, Fp A, Data Analysis, Process Improvement, and Forecasting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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