Senior HR Business Partner, Customer Services, Germany (EU)

Amazon is hiring a Senior HR Business Partner, Customer Services, Germany (EU) in Berlin, Germany. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this HR role: aI is not part of the work.
Tools and skills the posting cites include hrbp, employee relations and works council.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Senior HR Business Partner leading employee relations, strategy, and works council engagement for Customer Services in Germany.

hrbpemployee-relationsworks-councilchange-management

In Germany (DE), there are two sites supporting Customer Services (CS) and, with your help, we will leverage HR best practices, standardize strategy and processes, and ensure a great employee experience for our CS population across the DE network.
We are looking to hire a talented and committed Senior HR Business Partner who has the ability to lead by example, demonstrate hustle, resolve issues at multiple levels, and act strategically with the utmost integrity. Our mission is to take good care of our internal customers (our employees), so they can take good care of our Amazon customers! This role will support and shape the HR and employee relations agenda across DE Customer Services, including works council engagement and partnership. Strong communication, influencing and interpersonal skills are essential to develop and deliver a robust people strategy. The position supports the DE CS network and is based in Berlin.
The Senior HRBP will partner with the wider business (Operations, ER, and Legal) to understand planned organizational changes and develop plans to address those needs, and will work closely with senior leadership teams and the wider HR operations team to drive employee engagement and manage change.

Key job responsibilities
• The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company
• The ability to review and analyze business unit data to identify trends and recommend solutions to improve performance, retention, and employee experience
• A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement
• Partner with works councils and other associate representations on strategic and operational topics across DE CS
• Coaching and mentoring at management level
• Success in creating and driving effective development, employee relations, retention and reward programs
• Analyze, diagnose, design and revise HR and business policy and process, providing recommendations to the business for future success and process improvement
• Work with internal teams to deliver action plans and drive change as required • Use quantitative and qualitative data to identify opportunities to improve HR processes and people plans
• Provide guidance to the DE CS leadership team when developing or implementing projects, and to local teams on people topics

About the team
About the team When you join the Customer Service People eXperience and Technology (CS PXT) team, you'll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you'll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.

Basic qualifications

- Bachelor's degree or equivalent
- Experience in HR or Employee Relations, with a strong foundation in labor and employment law
- Comprehensive understanding of employee and labor law in Germany
- In-depth experience engaging and partnering with works councils in Germany
- High proficiency in both German and English, written and spoken
- Experience with MS Word, Excel, Access, & PowerPoint

Preferred qualifications

- Strong project and time management skills, with the ability to manage multiple priorities and projects across different sites while maintaining effective stakeholder engagement
- Proven influencing and stakeholder management skills
- Collaborative team player with excellent written and verbal communication skills
- Demonstrated ability to handle confidential information with professionalism and discretion, understanding business priorities and adapting the HR/ER strategy accordingly
- Ability to navigate complex and ambiguous environments, with the agility to reassess and adjust strategy at short notice
- Strong problem-solving and analytical capabilities, with experience interpreting HR metrics to identify root causes and develop short-, medium-, and long-term action plans
- Proven ability to build effective working relationships with employees at all levels of the organization
- High emotional intelligence with a demonstrated hands-on approach; flexible and adaptable to changing business needs

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

m/w/d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior HR Business Partner, Customer Services, Germany (EU) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior HR Business Partner, Customer Services, Germany (EU) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in DE, BE, Berlin.
The job was posted on May 22, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

HrbpEmployee RelationsWorks CouncilChange Management

Also common in HR jobs at this level

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Pay

Typical HR job: $122k

This posting doesn't list pay. Use the typical HR figure when pay comes up. See HR jobs

Questions you could be asked

Tell me about a project where hrbp was part of your work. What did you do?
Tell me about a project where employee relations was part of your work. What did you do?
Tell me about a project where works council was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?

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List these exact terms on your resume: Hrbp, Employee Relations, Works Council, and Change Management. An applicant tracking system matches the wording, not the idea.
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