Senior Key Account Manager

efood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Do you excel at building strong, trust-based relationships with key clients and turning their needs into strategic solutions?

Are you skilled at balancing client satisfaction with business goals through effective communication, negotiation, and problem-solving?

This job is for you!

We are looking for a passionate and results-driven Senior Key Account Manager to join our team! In this role, you will act as the primary link between our most important partners and our internal teams, ensuring seamless collaboration and mutual growth. From understanding client needs and crafting tailored solutions to monitoring commercial and operational KPIs, you'll be at the heart of our client success strategy.

If you're excited about making an impact, driving results through data, and building meaningful client relationships, we’d love to meet you!

What you’ll do:

• Develop and maintain solid relationships with efood’s key clients

• Develop a thorough understanding of key clients' needs and requirements and prepare customized solutions to meet their objectives

• Act as the main point of contact between key clients and internal teams

• Communicate and collaborate with marketing, sales, product, and operations departments to ensure that both company's & key clients’ needs are met

• Compile and monitor reports on account progress, goals, and forecasts for account teams and stakeholders.

• Negotiate with key clients and sell services for the fulfillment of each client's long-term goals

• Monitor commercial KPIs of the key partners aiming for their continual growth

• Track operational KPIs of the key partners & take actions in alignment with the Ops dpt to keep them healthy

• Proven experience in Sales & Key Account Management

• Customer-centric approach

• Proficient in all Microsoft Office applications as well as CRM software

• Strong negotiation and leadership skills

• Exceptional customer service skills

• Excellent communication skills

• Problem-solving attitude 

• Ability to work independently without supervision

• We recognize good work and we want our people to feel appreciated! That’s why we offer an attractive remuneration package for what you bring in! 💰

• We share a passion for food, so you will certainly appreciate the ticket restaurant card 💳 to spend in restaurants and/or food supplies. We are efooders after all!

• We take care of you with Private Medical & Life Insurance from day #1 to keep you healthy and safe! 🍎

• We prioritize your mental health 🧠 and offer round-the-clock access to an online mental health platform. You can schedule unlimited therapy sessions with certified psychologists and coaching sessions with experienced coaches.

• We want you to grow with us 🚀 ! And to help you keep improving, we provide you access to our online training platform where you can study 📖 topics for your personal and professional growth!

• Are you a cappuccino lover ☕? Do you desperately want a cookie? Our inhouse cafeteria got you covered!

• If you want to stay in shape 🏋️ , our in-house gym awaits you fully equipped!

• We are passionate about exploring, growing & learning and our Global Mobility plan is created to help our people find their purpose around the world! 🌎

• Saving for the future? We’ve got your back! Our Pension Plan helps you invest in tomorrow while you enjoy today! 💼

• Free efood pro Subscription: Perks of the job! Enjoy a complimentary efood pro subscription for free deliveries and exclusive discounts on your favorite meals and groceries. 🍔 

• We support your growing family and we offer a childcare allowance for each individual child 🍼
  
   

Life @efood:

At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️

We take ownership of what we do, embracing challenges, and making things happen! ✔️

We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀

We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions!

We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏

We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting.

Hungry enough to join us? 

At efood, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

efood collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.