Senior L&D Manager

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

As an international company undergoing a major transformation and experiencing rapid growth, we place significant emphasis on the growth and development of our people. In line with this, we are currently seeking a Project Manager-Learning Operation to join our team in India. In partnership with the Global People Development team (PDE), the candidate will play a crucial role in the establishment of a global learning competence center and the coordination of learning projects across the organization. You will collaborate closely with HR communities, subject matter experts, and other stakeholders to identify learning needs, develop learning solutions, and successfully implement these solutions within the company.

Who Are We Looking For:

We’re seeking a senior, Learning & Development Manager who excels at end-to-end program/project delivery with a focus on AI enabled content development, AI enabled learning operations and upskilling across the organization. The ideal candidate combines strong project management, and deep expertise in learning design, content development and delivery. S/he needs to possess strong experience of advance AI tools for content development. Your passion for evolving L&D into AI-first mindset is the most crucial requirement of the role as we are rapidly challenging our traditional L&D construct to prepare for next levels of business centric approach. We lay high emphasis on on-demand, agile delivery of learning objectives with a good mix of experiential learning, social learning and formal learnings.

• Lead and manage complex project in international environment, cross-functional L&D programs from discovery to deployment, including needs analysis, design, content development, procurement, implementation, evaluation and reporting.
• Leverage contemporary AI tooling and basics of automation in learning activities/operations for driving operational efficiency and quality improvements.
• Demonstrable experience in leveraging AI for learning content development including story-development (messaging) plus storyboarding (visual translation of story) with instructional design skills.
• Hands on knowledge of any of the AI Authoring tool - for creating videos, micro-learnings experience is essential (i.e. Vyond, Heygen, Articulate Storyline, Rise 360, Adobe Captivate (eLearning Development) Canva, iSpring, Adobe Creative Suite
• LMS expertise: SAP SuccessFactors, Cornerstone, Workday, Moodle, Docebo, 360Learning
• Proficiency in AI self-use tools e.g. ChatGPT, Gemini, Copilot, Claude cowork etc.
• Manage portfolio of few projects for learning initiatives with rigorous planning, governance, risk management, timelines, and budget oversight
• Design and deploy upskilling and reskilling programs aligned to business strategy and individualise career paths
• Partner with SMEs, HRBP, and business leaders to translate business needs into scalable learning & development solutions (workshops, e-learning, microlearning, blended programs etc.).
• Manage operational KPIs and report monthly progress to management.
• Support learning operations (e.g. resolution of tickets) as per the business need and capacity planning.
• Monitoring learning industry trends and best practices and make recommendations for continuous improvement.

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own. 

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.