Senior Leader, Employee Experience Solutions

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

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Job Description:

We are searching for a Senior Leader, Employee Experience Solutions to be located in New Brunswick, New Jersey.

Purpose: This leader will shape and deliver digital-first, employee-centric experiences that simplify how employees and people leaders access information, services, and support. The role is accountable for translating product strategy and prioritized business needs into scalable solutions that are ready to build, test, release, measure, and improve.

The role will be part of HR Digital enablement function, leading a team of technology, process design and user experience specialists, this role oversees business solution delivery for enterprise employee experience products, including a Digital Front Door (AI powered channel to find and complete HR actions easily) and Home (Global employee portal to access companywide information). The role will be accountable to enable solutions while co-creating Product Strategy, Technology, Engineering, UX/Design, and business functions as partners in the eco-system. The leader will improve experiences across browse, search, conversational, and intelligent agent-based channels.

This is an opportunity to combine people leadership, product delivery discipline, employee experience design, data, automation, and AI to create measurable value for a diverse, global workforce.

Key Responsibilities

• Lead end-to-end business solution delivery for Digital Front Door, Home.jnj.com (A place to find company information for all employees), and related employee experience solutions.
• Own business solution readiness by ensuring priorities have clear outcomes, requirements, experience intent, dependencies, delivery plans, and acceptance criteria before build begins.
• Translate product vision, roadmaps, and employee needs into executable, scalable solutions in partnership with Product Managers, Engineering, Technical Product Management, UX/Design, HR stakeholders, and delivery partners.
• Provide leadership and accountability across solution planning, low-code/no-code delivery, user acceptance testing, release readiness, implementation, and continuous improvement.
• Lead, coach, and develop Product Delivery Managers; set clear priorities, performance expectations, capacity plans, and accountability across the team.
• Identify and resolve delivery risks, interdependencies, resource constraints, and cross-product considerations while balancing employee value, speed, quality, scalability, privacy, and risk.
• Advance employee experiences across browse, search, conversational, and AI agent-based capabilities, moving validated concepts into governed and scalable product solutions.
• Use employee insights, product metrics, and delivery measures to assess readiness, quality, adoption, experience outcomes, and business value.
• Influence roadmap and investment decisions by providing delivery feasibility, effort considerations, dependencies, sequencing options, and transparent trade-offs.
• Champion an employee-centric, collaborative, and continuously improving product delivery culture across global teams and functions.

Qualifications

Education

• Bachelor's degree or equivalent relevant professional experience is required.
• An advanced degree in business, technology, human resources, product management, design, or a related field is preferred.

Experience and Skills

Required

• Significant experience in digital product delivery, product management, business solutions, or technology-enabled transformation within a complex enterprise environment.
• Demonstrated experience leading enterprise digital products or platforms from priority definition and solution planning through development, testing, release, adoption, and continuous improvement.
• Proven people leadership experience, including coaching, capability development, performance management, and allocation of work across multiple priorities.
• Experience partnering with Product Management, Engineering, Technical Product Management, UX/Design, business stakeholders, and external or internal delivery partners.
• Demonstrated accountability for solution readiness, dependency and risk management, user acceptance testing, release readiness, and cross-functional alignment.
• Ability to connect strategy and business priorities to delivery execution while maintaining focus on employee or user experience and measurable outcomes.
• Strong executive communication, stakeholder management, influencing, and decision-making skills in a global, matrixed organization.

Preferred

• Experience with employee experience, HR technology, digital workplace, employee portals, enterprise search, or experience platforms.
• Experience delivering AI-enabled digital experiences such as generative AI, conversational interfaces, intelligent search, orchestration, or AI agents.
• Experience translating AI strategy into governed, measurable product capabilities and employee-facing use cases.
• Experience with large-scale digital products serving diverse, global user populations.
• Experience working in an agile product or product squad operating model.
• Experience with user-centered design, product discovery, experimentation, iterative delivery, and adoption measurement.
• Experience in a highly regulated, privacy-sensitive, or similarly complex enterprise environment.

Other

• Up to 10% travel may be required.
• Ability to collaborate effectively across global teams, functions, and time zones.
• Comfort operating in an evolving product environment where established digital experiences, automation, data, and emerging AI capabilities come together.
• This position is based in New Brunswick, New Jersey. Any workplace presence expectations will follow applicable Johnson & Johnson policies and local requirements.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

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