Senior Manager Risk

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Overview:

Visa Consulting and Analytics (VCA) partners with Visa’s clients to solve their most important strategic challenges and drive meaningful business results. We bring together strategy consulting, analytics, payments expertise, and deep industry insight to help financial institutions and merchants grow, compete, and innovate in a rapidly evolving payments landscape.

The Risk Practice within Visa Consulting & Analytics (VCA) partners with North American issuers, merchants, acquirers, issuer processors, fintechs, and payment enablers to solve some of their most critical business challenges across disputes, fraud, authorization, and broader payment risk. We help clients balance growth, customer experience, operational efficiency, regulatory obligations, and financial performance in an increasingly complex payments landscape.

Combining strategy consulting, advanced analytics, deep payments expertise, and transformation execution, our work helps clients turn insights into action and deliver measurable business outcomes.

Visa is seeking a Senior Manager to join our Risk Practice and support the commercialization of Visa Disputes Optimization (VDO). This role will focus on dispute strategy, operating model transformation, and dispute optimization across the payment ecosystem.

This role is ideal for a commercially minded consultant with a proven ability to build trusted client relationships, identify and shape new business opportunities, and deliver high-impact engagements.

What You’ll Do:
Be a key commercialization driver of the VCA Risk Practice:

• Identify, shape, and convert new consulting opportunities by partnering closely with Visa account teams, product leaders, and client stakeholders to develop strategic engagements that address clients' most pressing dispute challenges.
• Expand and deepen client relationships by proactively identifying sell-on opportunities, developing executive-level recommendations, and positioning additional VCA capabilities that deliver measurable business value and long-term client impact.
• Contribute to the growth of the Risk Practice by developing new consulting offerings, thought leadership, methodologies, and go-to-market strategies that strengthen VCA's market differentiation and drive sustainable revenue growth.
• Build ROI-driven business cases and sales narratives that appeal to all players in the payment ecosystem.

Partner Across Visa to Scale and Deliver Holistic Client Engagements:

• Drive the evolution of the Dispute Risk Practice by identifying opportunities to leverage emerging technologies, AI, smart workflows, and scalable delivery models that improve client outcomes and support practice growth.
• Convert client challenges into enterprise-wide opportunities by connecting dispute engagements to broader initiatives across fraud, authorization, product, implementation, analytics, and strategy consulting.
• Collaborate across Visa's consulting, product, data, and account management organizations to structure integrated solutions that address complex client needs, accelerate business results, and create opportunities for expanded partnerships and follow-on work.

Leverage Core Consulting Skills and Apply Them to the Dispute Resolution Landscape:

• Advise clients on dispute management, operations, and optimization strategies and build upon existing dispute knowledge.
• Understand how dispute management intersects with broader organizational priorities, including customer experience, risk management, technology strategy, operational efficiency, and workforce transformation.
• Stay up to date with technology and payment landscape trends that affect disputes while applying a strong foundation in strategy, transformation, operations, and client advisory to solve complex business challenges.
• Serve as a trusted advisor to clients by bringing together disputes expertise, payments expertise, analytics, and consulting methodologies to deliver actionable recommendations and measurable business impact.

Why This Role:

• Shape the future of dispute consulting at Visa by working across issuers, merchants, acquirers, fintechs, processors, and payment enablers within a fast-growing Risk Practice area.
• Play a key role in the growth of a rapidly expanding practice by developing new offerings, driving commercialization efforts, and creating opportunities for long-term client impact.
• Combine strategy, analytics, payments expertise, and transformation consulting to help clients improve performance, modernize operations, and achieve sustainable business results.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8+ years of relevant work experience with a bachelor's degree or at least 5 years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience.

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor's Degree or 7 or more relevant years of experience with an Advanced Degree (e.g., Master's, MBA, JD, MD) or 3 or more years of experience with a PhD.
• Demonstrated expertise in disputes, chargebacks, or post-transaction risk/operations
• Experience in payments, financial services, fintech, or management consulting
• Proven ability to commercialize solutions and drive revenue growth
• Experience partnering across sales, product, and delivery teams
• Strong client-facing experience, including opportunity shaping and executive presentations
• Ability to engage credibly with client leaders across risk, operations, and servicing functions
• Strong analytical and financial acumen, including ROI modeling
• Self-motivated, results-oriented, and able to manage multiple priorities
• Excellent communication, storytelling, and collaboration skills

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer