Senior Manager, Site Reliability Engineering – Technical Lead

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

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Job Description

Job Description and Responsibilities

Visa’s Technology Organization is a dynamic community of problem solvers and innovators dedicated to redefining the future of commerce. We manage one of the world’s most advanced processing networks, handling over 65,000 secure transactions per second across 80 million merchants, 15,000 financial institutions, and billions of individuals. By joining us, you will engage with complex distributed systems and address large-scale challenges in new payment flows, business and data solutions, cybersecurity, and B2C platforms.

The Opportunity:

As a Senior Manager, you should bring a well-rounded skill set that includes expertise in Site Reliability Engineering (SRE) principles and practices, cloud platforms (AWS, Azure, Google Cloud), and security protocols. You should have experience with cloud migration, automation tools, and applying Generative AI to improve operational efficiencies. Proficiency in containerization technologies (Docker, Kubernetes), observability tools, and distributed caching systems is essential.

As a Technology Manager in Visa’s Operations and Infrastructure division, you will join our Global PRE team to design, enhance, and build a highly available, secure, scalable, and resilient infrastructure in an agile environment. You will collaborate with supportive and challenging colleagues daily. You will take lead roles on projects to ensure the reliability and performance of our services, platforms, RESTful APIs, container-based distributed systems, and cloud services.

Key skills for this role include team mentorship, and the ability to foster a culture of collaboration and continuous improvement. Strong communication skills are vital for effective collaboration with cross-functional teams. The Senior Manager should possess problem-solving abilities, drive innovation, and prioritize tasks efficiently. Experience in fast-paced 24x7 environments, demonstrating adaptability and confident decision-making to address the evolving needs of the team and the organization, is crucial. Experience in swiftly resolving live production issues is essential to maintain system reliability and performance.

This is a hybrid position, allowing employees to alternate between remote and office work. Hybrid employees are expected to work from the office 2-3 days a week, as determined by leadership and site requirements, generally spending 50% or more of their time in the office based on business needs.

Responsibilities:

• Ensure the security and safety of application services and platforms. Spearhead the enhancement of operational practices focusing on efficiency, security, and excellence.

• Maintain zero downtime by swiftly addressing any issues to ensure environments are always operational. Conduct rapid root cause analysis and implement remediation in production environments after thorough testing.

• Oversee all activities within the environment, including deploying new code.

• Foster an inclusive, innovative, and collaborative team culture.

• Build strong partnerships with key stakeholders, including product management, engineering, design, and operations.

• Communicate effectively with both technical and business partners to create frameworks for discussing complex topics.

• Regularly analyze the environment and promote the adoption of automation and Generative AI to stay competitive.

• Lead cloud infrastructure adoption and migration, ensuring a seamless transition with minimal downtime.

• Run problem bridges by collaborating with different functional and technical teams, escalating issues as needed for timely resolution.

• Proactively share important context and information with relevant stakeholders.
  

By fulfilling these responsibilities, the Senior Manager will ensure the PRE team delivers a robust, secure, and efficient infrastructure that supports application services and platforms, meeting the organization's evolving needs.

Qualifications

Basic Qualifications:

• Strong work ethic, self-starter, ability to work in a fast-paced, team-oriented environment, and comfortable working with a global team.
• 10+ years of relevant work experience and a bachelor’s degree in computer science.
• 8+ years of experience with JAVA, J2EE applications, and a deep understanding of Web Services technologies: REST & SOAP.
• 4+ years of experience managing applications on Containers (Docker) and Cloud (AWS, GCP, Azure).
• Knowledge of Generative AI capabilities and use cases to enable such capabilities in the environment and remove manual work to Automated systems.
• Prior experience working in 24x7 environments.
• Exceptional analytical and problem-solving skills, along with strong oral and written communication abilities. Proven proficiency in troubleshooting, root-cause analysis, application design, and implementing major components for large projects.
• Experience building tools to automate production support activities, enhancing the efficiency and productivity of service desk and operations groups.
• Knowledge of monitoring tools.
• Comfortable working with global team.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.