AmazonSenior Manager, UX Research, Amazon Delivery Experience
Amazon is hiring a Senior Manager, UX Research, Amazon Delivery Experience in Bellevue, United States. It pays $199k-$270k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include user research, ux and management.
- Level classifies it as a senior role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Senior manager of user research leading delivery experience insights and research strategy.
In this role, you will lead customer research across Amazon Delivery — setting the research vision, building an always-on insight engine, and ensuring every product decision is grounded in real human needs. You’ll shape research strategy that spans shoppers, drivers, associates, and operations staff, connecting their diverse perspectives into a coherent understanding that drives innovation across the business.
As a Research Manager, you are both a strategic leader and a craft leader. You define research priorities at the highest level, influence product and design roadmaps, and personally champion the rigorous, creative methodology that raises the bar for the entire organization. You’ll mentor a talented team of researchers and partner closely with product managers, designers, and engineers to turn insight into action.
This is a truly unique position — one that offers access to field research with a diverse, deeply interesting customer base, the chance to make real, meaningful impact in people’s daily lives, and a long-tenured, talent-rich team at the forefront of research methodology in the industry.
Key job responsibilities
- Manage a team of user researchers
- Build and evangelize an always-on research database that is constantly being updated, so that customer needs are in the foreground for every product decision
- Identify innovation opportunities rooted in customer research
- Steward the development of new products based on your findings
- Uplevel the quality of product decision making across the organization
A day in the life
- Meet with senior leaders to understand how Amazon Delivery is evolving, and work with them to assess the biggest risks
- Derisk new product innovation by crafting and executing high-quality customer research
- Review research work from your team, and other members of the organization, ensuring scientific merit
- Inspect and improve mechanisms to conduct, evaluate and share research
About the team
At Amazon, we're working to be the most customer-centric company on Earth. We aim to delight our customers at every stage of their journey, from finding what they need and want, to deciding how and when they want to get it, to purchasing, managing, receiving, reordering, and returning. To deliver on our customer promises of low prices and fast delivery, we rely on an incredible system of businesses, facilities, processes, vehicles, technology and—above all—people. This is Amazon Delivery.
The Amazon Delivery Experience team leverages the power of design to create an engaging, safe, and efficient experience for our many partners, associates, managers, operators, and customers. We are creating bleeding-edge technology to solve some of the most complex logistical challenges on Earth.
Basic qualifications
- Experience managing a team of UX Researchers
- Fluency with a variety of qualitative and quantitative research methodologies
- Bachelors Degree in Psychology, Human-Computer Interaction, Social Science or other relevant field
Preferred qualifications
- Graduate degree in relevant field
- Familiarity with new research tooling that incorporates natural language, generative AI, and search
- Prior experience leading organizational transformation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 199,200.00 - 269,500.00 USD annually
How we rate this
Senior Manager, UX Research, Amazon Delivery Experience at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where user research was part of your work. What did you do?
- Tell me about a project where ux was part of your work. What did you do?
- Tell me about a project where management was part of your work. What did you do?
- Tell me about a project where strategy was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: User Research, UX, Management, and Strategy. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Get your CV reviewed before you apply
Send your CV and the role you want next. Your review arrives by email within 3 days.
Get new research jobs by email
One email a week, each job rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free.
Similar roles
Research roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step