Senior Officer - Mall Management

About Dubai Holding Asset Management: 

Dubai Holding Asset Management (DHAM) owns and operates an extensive portfolio of 20 landmark retail destinations and 15 residential communities. The Group plays a focal role in shaping Dubai's position as a global leader in business, tourism and leisure, contributing to its position as one of the world's most coveted and sought-after liveable destinations. 

From hot-spot retail destinations like Bluewaters, JBR, Souk Madinat Jumeirah, Al Khawaneej Walk and The Outlet Village to popular attractions, including the Theatre of Digital Art, Madame Tussauds, Tr88house, Museum of Illusions, Dubai Holding Asset Management’s retail destinations captivate millions of visitors and tourists every year. Meanwhile, the niche and vibrant community centres as Bay Avenue, Mudon Community Centre, and Serena Marketplace play a vast role in enhancing the overall quality of life in residential communities, making neighbourhoods more vibrant and connected. In 2022, Dubai Holding Asset Management’s retail destinations collectively attracted over 28 million visitors and hosted over 75 events across the portfolio. 

Dubai Asset Management maintains a substantial presence in Dubai with a leasing portfolio of 15 distinct residential communities, elevating the city’s global recognition as one of the most desirable and liveable destinations worldwide.

About the Job:

An opportunity has arisen for a Senior Officer - Mall Management to join Dubai Holding Asset Management. The main duties and responsibilities of this role include:

The role holder is responsible for supporting the mall management team by providing administration support for efficient coordination of all mall activities to ensure the effective and smooth running of the mall in delivering superior services and exceeding customer expectations. The role holder coordinates administrative requirements for the assets’ operations, collates data, and prepares reports. 

Act as the primary administrator and coordinator for the Mall Management Office, communicating effectively with colleagues, establishing effective working relationships, and providing full administrative support.

 • Record and track the progress of relevant mall management day-to-day activities in order to provide information to the Centre Manager for making informed decisions.

 • Coordinate and collect budget reports (OPEX & CAPEX) from relevant departments on a weekly/monthly basis.

• Assist in preparing footfall and turnover forecasts and submit them to the Centre Manager. 

• Prepare and administer outgoing communications, memos, letters, and emails for the asset. 

• Monitor monthly database growth and analyze sales/footfall drop /increase for marketing campaigns. 

• Support the Centre Manager in the preparation of meetings, attend the meetings, and take minutes as required.

 • Attend calls and respond in a timely manner to queries related to the mall management services and any issues related to mall services to ensure critical issues are escalated on time to the centre manager or concerned staff in order to provide efficient customer service for all the tenants. 

• Support the team in updating the database of all mall services activities, rates, retail lease, relevant leasing regulations, etc., and ensure accurate information recording. 

• Coordinate and receive tenant requests, including work permit requests, via call center and distribute them to the appropriate teams, such as Tenant Relations or the technical team, in case of technical requests for timely redressal. Reporting

 • Assist in preparing asset business plans and asset year-end analytical presentations or any other related reports. 

• Assist the Centre Manager in preparing monthly asset management reports for the management to report on the asset performance and the progress on various initiatives as planned at the beginning of the year.

 • Support the Centre Manager in preparing financial performance-related reports that includes tenant/customer aging to see how much debt is outstanding, status on the CAPEX or OPEX spend and cost savings etc. 

• Prepare monthly master sales report tenant ranking reports & and submit them for further action.

 • Prepare monthly expense reports and share them with the Centre Manager. 

• Review specialty sales reports and ensure the accuracy of data received from Tenant Relations executives. 

• Track and review footfall and car park operating reports and systems to provide accurate business analysis. 

• Prepare any HR-related reports, weekly schedules, annual/compensatory/sick leave, and employee detail trackers. Financials 

• Prepare and submit all invoices to Finance, track the payment process, and act as a main contact point between the asset suppliers & and the Finance department. • Carry out Oracle purchase requests for office and administrative requests and other Oracle-based reports and functions. 

• Carry out YARDI / Zycus purchase requests and other Oracle-based reports. Documentation Management 

• Track, receive, and follow up on mall and tenant compliance documents. Prepare the   

• File and record all official documents and support the tenant relations team in maintaining up-to-date records of all tenants' documentation. 

• Track and collect all tenant sales data. 

• Draft the tenant letters / interoffice memos.

 • Track the inventory and ensure that the property's units and space records are accurate.  

About You:

The ideal candidate for this position will have the following experience and qualifications:

Minimum Qualification: 

• High School Diploma

 • A Bachelor’s degree in any discipline is preferred. 

Behavioural Competencies :

Customer Focus 

• Results Orientation 

• Business Awareness

 • Curious & Creative 

• Sense of Urgency 

• Adaptability & Flexibility 

• Builds Relationships 

• Empowerment 

• Problem Solving & Decision Making 

• Planning and Organizing 

• Communication Skills 

• Teamwork 

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our 

colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits 

package that includes competitive compensation, career development opportunities, and 

a collaborative work environment. We strongly believe in creating an empowered 

workforce that will help us build a connected city for tomorrow. We are committed to 

attracting the brightest minds and nurturing the most pioneering candidates who desire 

to make a great impact on the future of Dubai