MashreqSenior Officer, Trade Operations.FTC- Lodgement.Operations Group
Mashreq is hiring a Senior Officer, Trade Operations.FTC- Lodgement.Operations Group. Level rates it ; you can apply on Level.
AI in this role
Process trade finance transactions, manage customer service issues, and ensure compliance with bank operations policies.
The incumbent will be responsible for processing transactions in the area of Trade Finance for various business segments. Accurate data entry of the documents submitted by the customers to produce the final product
Ensure all procedures that are developed comply with Bank Policy and Guidelines.
Review customer complaints and take immediate action to satisfy them.
Responsible for inputting documents into the system and generate ID.
Ensure MBO achieved on time.
Handle Trade Operations documents
Ad-hoc tasks given by the Team Head
Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.
Preparing/tracking all new received and lodged documents for BNC LODG
Scanning of documents. & Rescanning of all types of documents (as per requirements)
BNC doc dispatching.
Operates in very competitive environment, where customers are extremely demanding, where quality of service is the only differentiator in the market. Has significant interaction with customers, Business (CIBG, FI, RBG).
Staff has to adhere to strict compliant with Bank procedures.
Managing customers’ expectations, Innovative Ideas.
Participating in Team Huddles and showing enough Teamwork to provide solutions to any issues
Ensuring that SOP/OPM/ ADM and other relevant internal documents are taken up for necessary reviews/amendments whenever there is process enhancement/ system changes. Transaction processing as per the ADM assigned. Taking corrective and preventive action based on Customer complaints.
Shares responsibility with his/her seniors.
Recommend trainings and workshops to plug knowledge gap and embed ‘Ownership of resolution’ at grass-root level for effective results
Immediately escalates any error/customer complaints/service defect/issues raised by counter party to the manager.
Bachelor's Degree.
At least 4-6 years of relevant working experiences in Trade Operations
Multiple product knowledge and relevant experience of 2-3 years is a must
Strong communication skills and interpersonal skills.
Proficiency in MS Office (Word and Excel).
Attentive to details, strong analytical skills and interpersonal skills.
Able to work under pressure, excellent organizational skills and good team player.
How we rate this
Senior Officer, Trade Operations.FTC- Lodgement.Operations Group at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where trade finance was part of your work. What did you do?
- Tell me about a project where trade operations was part of your work. What did you do?
- Tell me about a project where transaction processing was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where data entry was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Trade Finance, Trade Operations, Transaction Processing, Customer Service, and Data Entry. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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