Senior Operations Analyst

Megaport is hiring a Senior Operations Analyst in Sofia, Bulgaria. Level rates it ; you can apply on Megaport.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a senior role.
Megaport has 60 other open roles on Level.

AI in this role

About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun. Our Team Culture We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do. We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

The Role

The Operations team at Latitude.sh is responsible for ensuring the seamless functioning of our global infrastructure. While provisioning new servers and IT infrastructure is essential, our mission is to maintain high availability, ensure rapid response times, and deliver exceptional service quality to our clients.

We are seeking a Senior Operations Analyst to join our team. This role requires hands-on technical skills, strong ownership of tasks, and the ability to lead and support critical operational processes across multiple data center environments.

Key Responsibilities

Lead the execution and coordination of operational tasks involving infrastructure services – including servers, storage, networking equipment, and platform software;
Perform and oversee rack and stack activities, hardware installation, and in-cabinet maintenance;
Manage relationships and workflows with remote data center techs, ensuring adherence to operational standards and procedures;
Install, configure, and troubleshoot Linux and Windows operating systems;
Conduct root cause analysis and handle complex issues related to hardware failures, RAID rebuilds, storage allocation, and disk lifecycle management;
Configure, maintain, and troubleshoot out-of-band management platforms such as IPMI/BMC;
Support and improve internal operational documentation, workflows, and escalation procedures;
Mentor junior team members and contribute to continuous improvement initiatives.

Skills & Qualifications

Advanced English communication skills (B2 or higher);
Proven experience with server hardware, including diagnostics, replacements, and upgrades;
Strong understanding of data center standards, rack layouts, cabling, power distribution (PDU), and remote hands coordination;
Proficiency with monitoring platforms, ticketing systems, and incident handling workflows;
Solid knowledge of Linux system administration (CentOS, Ubuntu, or similar), including command line operations, scripting, and performance tuning;
Working knowledge of Windows Server environments;
Familiarity with RAID technologies, disk provisioning, and troubleshooting storage systems;
Bachelor's degree in Computer Science, Information Systems, or similar working experience;
Prior experience in a senior role within a data center operations or infrastructure support team is a strong plus.

Nice to Have

Experience with automation and scripting tools (Python, Bash, Ansible) applied to infrastructure operations;
Familiarity with DCIM or asset management platforms;
Experience coordinating with multiple data centers or PoPs simultaneously;
Background in ISP or cloud infrastructure environments.

What We Offer

Best team ever. Legit. (Sorry other teams)
Flexible work (remote-friendly & balanced schedules)
Birthday leave—celebrate yourself 🎉
Generous parental leave program.
Health & wellness program
Global team of experts who love what they do
Recognition programs that actually mean something
Access to an innovative and collaborative culture where your impact is visible.

#LI-DNI
If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com". All applications will be treated in confidence. Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

How we rate this

Senior Operations Analyst at Megaport rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.