Senior Operations Manager, Worldwide Operations

Amazon is hiring a Senior Operations Manager, Worldwide Operations. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include operations management, team leadership and process improvement.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.
The role was posted within the past two weeks.

AI in this role

Lead fulfillment center operations, team development, and continuous improvement initiatives.

operations-managementteam-leadershipprocess-improvementlean-manufacturing

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our Charlton, MA Fulfillment Center, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

Key job responsibilities
• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Basic qualifications

- 7+ years of direct management experience
- 6+ years of performance metrics, process improvement or lean techniques experience
- Experience in oral and written communication in English
- Bachelor's degree

Preferred qualifications

- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Master's degree or above in relevant field of operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Operations Manager, Worldwide Operations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Operations Manager, Worldwide Operations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, GRO, Leon.
The job was posted on October 19, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementTeam LeadershipProcess ImprovementLean Manufacturing

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where team leadership was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where lean manufacturing was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Team Leadership, Process Improvement, and Lean Manufacturing. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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