Senior Operations Production Coordinator - (Onsite)

Capital One is hiring a Senior Operations Production Coordinator - (Onsite). It pays $50k a year and Level rates it ; you can apply on Capital One.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Microsoft Office, Google Suite and data entry among its tools and skills.
Level classes it as a senior role.
Capital One has 2,000+ other open roles on Level.
Posted within the past week.

AI in this role

Process financial and bank items in accordance with policy while tracking documents and maintaining operational efficiency.

microsoft-officegoogle-suite

data-entrycustomer-serviceprocess-improvementdocument-tracking

Senior Operations Production Coordinator - (Onsite)

As a Senior Operations Production Coordinator, you will be responsible for processing items that are in accordance with Bank policy and Federal compliance. The ideal candidate will flawlessly track and document our process to ensure a positive customer experience. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth.

Responsibilities:

Process items in accordance with Bank and Federal Policy
Adhere to processing deadlines
Collaborate with supporting departments to execute daily processes and operations
Identify trends and defects to develop process improvements
Escalate situations appropriately

Location: This role is an essential position and requires onsite attendance. This team currently operates with 5 day(s) in the office and 0 day(s) working from home.

Department Hours:

Bank by Mail: 8:00am - 4:30pm EST (Monday-Friday)
Items Processing (IP): 8:00am - 12:00am EST (Monday-Friday. Saturday rotation with in week flex-off options on Tuesday, Wednesday, Thursday)

*Schedules will be confirmed at the time of offer and require potential for late shift & weekend availability*

Basic Qualifications:

High School Diploma, GED, or Equivalent Certification
At least 1 year of customer service experience
At least 2 years of data entry experience
At least 2 years of experience with Microsoft Office or Google Suite

Preferred Qualifications:

At least 3 years of data entry experience
At least 1 year of experience within the financial industry

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (e.g. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-3, and O-1, or any other forms of work authorization that require immigration support from an employer).

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $49,774 - $49,774 for Sr Ops Prod Coor

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

How we rate this

Senior Operations Production Coordinator - (Onsite) at Capital One rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Operations Production Coordinator - (Onsite) is an open job at Capital One.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $50k a year.
The role is based in Richmond, VA.
The job was posted on October 23, 2026.
Seniority: senior.
Applications are handled by Capital One. Apply on Capital One

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Data EntryCustomer ServiceProcess ImprovementDocument TrackingMicrosoft OfficeGoogle Suite

Questions you could be asked

Tell me about a project where data entry was part of your work. What did you do?
Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where document tracking was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Data Entry, Customer Service, Process Improvement, Document Tracking, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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