AmazonSenior Product Manager, Associate Satisfaction
Amazon is hiring a Senior Product Manager, Associate Satisfaction in Hyderabad, India. Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions product management, roadmap strategy and data analysis among its tools and skills.
- Level classes it as a senior role.
- Amazon has 21,000+ other open roles on Level.
- Posted within the past week.
AI in this role
Lead the product roadmap for associate listening and satisfaction measurement, partnering with science and engineering teams to deliver actionable insights.
We are building new ways to understand and improve the associate experience. By listening to associates and combining their feedback with insights from their day-to-day work, we aim to identify what drives satisfaction, recognize emerging challenges, and help leaders take meaningful action.
We are looking for a Senior Product Manager to lead the development of products that help Amazon understand how associates experience their work. You will shape our associate listening strategy, define how we measure satisfaction across key moments in the associate journey, and partner with science and engineering teams to translate feedback into actionable insights.
This is an opportunity to build new capabilities from the ground up and influence how Amazon improves the experience of its global Customer Service workforce.
Key job responsibilities
- Define and execute the product roadmap for associate listening, satisfaction measurement, and insights capabilities.
- Develop the associate listening strategy, including survey design, question development, feedback collection, and measurement experiences.
- Partner with research and science teams to establish reliable measures of associate satisfaction, engagement, and wellbeing.
- Identify key moments in the associate journey and define how feedback and experience are measured across them.
- Combine associate feedback with operational and contextual data to identify drivers of satisfaction and emerging challenges.
- Partner with engineering and science teams to build scalable products that translate insights into actionable recommendations.
- Define product success metrics and evaluate the impact of new capabilities on associate experience and business outcomes.
Basic qualifications
- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
Preferred qualifications
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
- Experience with survey research, employee listening platforms, Voice of Customer, or experience measurement products.
- Familiarity with survey design, sampling, response bias, and measurement validity.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
Senior Product Manager, Associate Satisfaction at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where product management was part of your work. What did you do?
- Tell me about a project where roadmap strategy was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Product Management, Roadmap Strategy, Data Analysis, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new product jobs by email
One email a week with the new product jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Product roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step