Senior Product Manager - SuperApp

About the team:

The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4.3 million business owners interact with every day, from the information they see about their business to the actions they take to grow it. As our Senior Product Manager, you'll own the merchant facing SuperApp end to end, a rare individual contributor role spanning product strategy, UX quality, and squad delivery, on the single surface the wider product organisation depends on to build and ship effectively. If you're looking for a role where your product decisions have a direct impact on how millions of businesses run and scale every day, this is it.

What you'll do:

• Own the end to end product experience of our SuperApp across iOS, Android and web dashboard, raising the bar on UX quality, information architecture, and navigation for the surfaces merchants rely on most
• Spot and execute activation, upsell, cross sell, and retention opportunities that measurably grow engagement and long term value for merchants
• Shape the product strategy that makes the SuperApp an essential, everyday tool for small business owners running their business globally
• Act as the main point of contact for stakeholders across the business who depend on the SuperApp to reach merchants, partnering closely with design and data on priorities
• Build strong working relationships across engineering, design, and commercial teams, turning direct merchant insight into a clear, prioritised roadmap

You'll be great for this role if:

• Track record leading a product squad end to end, from strategy through to shipped outcomes in engagement, retention, or monetisation
• Strong technical or analytical foundation, whether from an engineering background or hands on experience as a data or business analyst, with the ability to think in systems and structure ambiguous problems
• Comfort working fluently with both qualitative and quantitative data to inform decisions, rather than relying on others to surface the answer
• Strong visual and UX judgement, with experience partnering closely with design and giving clear, constructive feedback
• Ability to build a well reasoned product strategy independently, without needing a dedicated research or strategy function to get there
• Experience advocating for merchants, with a track record of translating their everyday problems into practical product decisions

Why you should join SumUp:

🌎 Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setu

🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced

🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success

📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 💶 A corporate pension scheme where we match up to 20% of your contributions

🏖 Generous time off: enjoy 28 days of paid leave plus public holidays and special leave days

🏙 Numerous other benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidised office lunches

🌴 Break4me: 1-month sabbatical after 3 years of service

🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

About SumUp:

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 37 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.