Senior Product Manager, Team Management

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Outside the US, we currently operate in Canada, UK, Ireland, and Australia and are actively growing our product platform in these markets. Specifically we are investing in a new team to support our customers in improving labour management. This is a key customer request and includes earned wage access, tip/gratuity management, and payroll tools.

We are seeking a senior product manager to own this strategy and enable our customers to attract and retain employees in their restaurants. You will work closely with engineering, business development, operations, and marketing partners to deliver innovative, reliable, and scalable capabilities that help our customers with the most important but also complex part of their business. In this highly visible role, you will have a direct impact on how Toast serves customers in new markets

A day in the life (Responsibilities) 

• Champion field research & validation: Spend time with customers in all markets to learn opportunities to improve the experience both as a restaurant employee and as a restaurant managing labour. Form a perspective on build versus partner. 
• Define, prioritize, and deliver a roadmap initiatives that improve the value proposition of Toast by supporting critical labour operational workflows
• Align Engineering, Security, Data, Research, Design, Care/Onboarding, and GTM partners to de-risk delivery and adoption of new features in the employee management space.
• Define and track key metrics and KPIs to measure ROI of roadmap initiatives and prioritize projects across markets.
• Define pricing, packaging, and go-to-market strategy with Product Marketing, Sales, and Operations; identify commercial models that fit restaurants of different sizes.

What you'll need to thrive (Requirements)

• ~5+ years shipping complex software products with demonstrated ownership of a major product portfolio in the employer management or payroll space
• Proven track record taking a product from discovery through prototype and pilot to scale.
• Exemplary stakeholder management and ability to align external partners and internal stakeholders, especially on high-visibility initiatives.
• Communication & influence. Clear, persuasive written and verbal communication; able to synthesize technical tradeoffs and business value for executives and partners.
•  At least a Bachelor's degree required.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy 
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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