Senior Professional Services Consultant

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

We are seeking a Senior Professional Services Consultant (Sr. PSC) to lead complex implementations and automation projects that accelerate customer adoption of the PagerDuty Reliability Platform. Sr. PSCs engage directly with customers to design and deliver both incident management, automation, and AI-driven operations solutions that align with business objectives, drive operational maturity, and deliver measurable value. This role requires strong technical expertise, advanced consulting skills, and the ability to lead customer-facing projects with minimal oversight.

The ideal candidate combines strong technical expertise with excellent consulting skills, thriving at the intersection of problem-solving, solution design, and customer enablement. In addition, they will have in-depth knowledge of monitoring tools and practices, technical aptitude in automation, SaaS & cloud technologies, operations & infrastructure setup, as well as experience interfacing with highly technical customers. The successful candidate will have a strong analytical mindset, a thirst for learning new things, genuine interest in technology, and a proactive mentality.

**You will be required to work 2 days a week from our Lisbon, Portugal office**

Job Responsibilities:

• Lead large-scale implementation projects across incident management, signal intelligence, and PagerDuty AI use cases, ensuring consistent alignment with operational best practices.
• Partner with customer stakeholders to design, configure, and optimize PagerDuty services, integrations, automation workflows, and AI agents across diverse environments, including connecting the observability and knowledge sources our AI agents rely on.
• Assess and prepare customer environments for AI adoption, including service structure, runbook quality, and event data hygiene, so PagerDuty AI delivers accurate and trusted results.
• Provide advanced consultation on integration and automation strategies leveraging APIs, plugins, and automation frameworks.
• Facilitate in-depth discovery and advisory sessions with senior technical and business stakeholders, surfacing gaps and recommending scalable solutions.
• Develop reusable frameworks, templates, and accelerators that standardize delivery and improve time-to-value, using AI tools to automate configuration and migration work and shorten delivery timelines, in line with PagerDuty data handling policies.
• Mentor junior Professional Services team members, reviewing deliverables and sharing best practices.
• Advise customers on long-term automation and digital operations strategies that integrate PagerDuty into their DevOps and SRE practices.
• Represent customer needs internally by collaborating with Sales, Customer Success, Product, and Engineering teams.
• Capture lessons learned from engagements and contribute to continuous improvement of Professional Services methodologies, including sharing effective AI-assisted delivery practices across the team.

Basic Qualifications:

• 7+ years of experience in senior-level roles within professional services, technical consulting, and/or solutions engineering.
• Solid scripting abilities (Python, Go, JavaScript, Ruby, Powershell, etc.)
• Working knowledge of SQL, computer networking, Linux, REST APIs, and command-line interfaces (CLIs).
• Experience with Automation, CI/CD, DevOps, and Site Reliability Engineering (SRE) processes and tools (Terraform, Ansible, Chef, Puppet, Rundeck, Jenkins, Git, etc.)
• Hands-on experience using AI coding and productivity tools in technical delivery work.
• Proven track record leading enterprise SaaS implementations and automation projects with minimal oversight.
• Strong organizational and project management skills with the ability to manage multiple large customer engagements simultaneously.
• Excellent analytical, problem-solving, and risk assessment skills.
• Strong verbal and written communication skills, including executive-level presentations.
• The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements.
• Authorized to work in the country of employment.

Preferred Qualifications:

• Experience with cloud products (SaaS, PaaS, and/or IaaS).
• Proficiency with popular monitoring platforms (New Relic, Dynatrace, Datadog, Splunk, etc.) and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.)
• Experience with Claude and Claude Code, or similar AI assistants and agentic coding tools.
• Experience implementing or administering AI agents, LLM integrations, or MCP-based tooling.
• Familiarity with AIOps concepts (event correlation, noise reduction, root cause analysis).
• Knowledge of SSH and WinRM remote authentication protocols.
• You know and understand our space or you’re already a fan of our products!

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.