Senior Program Manager, Fraud, Flex FACT

Amazon is hiring a Senior Program Manager, Fraud, Flex FACT in Bellevue, United States. It pays $116k-$160k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Dashboards, program management and fraud prevention.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage fraud prevention programs and detection mechanisms across the Amazon Flex delivery partner ecosystem.

Dashboards

program-managementfraud-preventiondata-analysisrisk-management

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.

As a Program Manager for Fraud Prevention, you will drive the execution and continuous improvement of fraud prevention programs across the Amazon Flex ecosystem. You will partner cross-functionally with technology, science, operations, legal, and finance teams to implement mechanisms that detect, prevent, and mitigate fraudulent activity. This role requires a data-driven operator who can translate ambiguous problem spaces into clearly scoped programs, define measurable success criteria, and deliver results through influence rather than authority. You will balance fraud risk reduction with delivery partner experience and operational efficiency, ensuring that enforcement actions are fair, scalable, and defensible.

Key job responsibilities
Own end-to-end program management for fraud prevention initiatives — from problem identification and scoping through mechanism design, launch, and post-launch iteration
Develop and maintain operational metrics, dashboards, and reporting cadences to track fraud trends, program effectiveness, and key performance indicators
Write clear and compelling documents (narratives, program briefs, business reviews) to communicate program status, risks, and recommendations to leadership
Partner with science and technology teams to define requirements for detection models, enforcement tooling, and automation capabilities
Conduct root cause analysis on emerging fraud patterns and translate findings into actionable program recommendations
Design and manage escalation workflows, investigation processes, and enforcement mechanisms in collaboration with operations and legal teams
Coordinate cross-functional working groups to drive alignment on program priorities, timelines, and trade-offs
Build and maintain Standard Operating Procedures (SOPs) for fraud response and enforcement actions
Monitor the effectiveness of existing controls, identify gaps, and propose enhancements based on data insights
Support the rollout of new fraud prevention programs across regions, ensuring consistent execution and adapting for local requirements
Present program updates, deep dives, and recommendations to senior leadership (Sr. Managers, Directors)

Basic qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

How we rate this

Senior Program Manager, Fraud, Flex FACT at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager, Fraud, Flex FACT is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $116k-$160k a year.
The role is based in US, WA, Bellevue.
The job was posted on August 26, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementFraud PreventionData AnalysisRisk ManagementDashboards

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where fraud prevention was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Walk me through how you've used Dashboards in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Program Management, Fraud Prevention, Data Analysis, Risk Management, and Dashboards. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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