Senior Program Manager, IPV Process OPS

Amazon is hiring a Senior Program Manager, IPV Process OPS in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include program management, risk management and process optimization.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage global verification operations programs and support the implementation of GenAI initiatives to reduce bad actors.

program-managementrisk-managementprocess-optimizationchange-managementoperations

We are seeking a Program Manager who will be part of Global Process Owner team for our In person Verification (IPV) function focusing on IPV at Seller / Amazon locations. This role will be part of our Amazon Registration & Compliance Operations (VRMO) organization. The VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace.

Key job responsibilities
- Identification, execution & delivery of programs & projects targeted at reducing bad actors world wide
- Support implementation of GenAI initiatives and programs, that would reduce effort and improve seller experience.
- Partner with cross functional teams, Business Stakeholders, Finance to identify ongoing opportunities to collaborate on bad actor identification and reduction.
- Support Implementation and execution of governance of the programs from partner teams including process, tools, audit, inspection, mechanisms.
- Effective design, implementation, execution of the Change Management related to new program launches

Basic qualifications

- Bachelor's degree
- Prior risk experience is an added advantage
- Large scale project management experience in leading multi-organizational initiatives, and driving team accountability to achieve impactful goals
- Experience working in an Operations environment, driving improvements that have resulted in measurable business impact
- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets
- Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
- Good oral, written and interpersonal communication skills
- Demonstrated ability to work well in a team environment and work under tight deadlines
- Influencing skills and negotiation skills
- Ability to drive projects efficiently in a cross-functional environment by establishing respect and confidence in the business and technical communities
- Ability to motivate and focus people resources where there is no direct reporting relationship
- 7+ years experience in program or project management
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years experience working cross functionally with tech and non-tech teams

Preferred qualifications

- Proven analytical aptitude, including the ability to mine and analyze large, complex data sets ·
- Influencing skills and negotiation skills ·
- Ability to motivate and focus people resources where there is no direct reporting relationship ·
- MBA or Masters degree in related field · Certified Project Management Professional (PMP) ·
- Certified Six Sigma Black Belt
- Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon
- In depth understanding of GenAI and any other AI related improvements

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Senior Program Manager, IPV Process OPS at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Program Manager, IPV Process OPS is an open job at Amazon.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in IN, KA, Bengaluru.
The job was posted on September 14, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementRisk ManagementProcess OptimizationChange ManagementOperations

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Tell me about a project where operations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Risk Management, Process Optimization, Change Management, and Operations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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