Senior SambaCloud Experience & Ecosystem

SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. At the core of SambaNova's technology is the RDU (Reconfigurable Dataflow Unit) — a chip built on a dataflow architecture rather than the traditional GPU model. Its decode performance is especially strong for agentic workloads like multi-turn agents, code generation, and long-running applications. RDUs are packaged into SambaRack, rack-scale hardware that lets customers deploy state-of-the-art models with better performance, greater energy efficiency, and faster time to value.

SambaNova is hiring a Senior SambaCloud Experience & Ecosystem Lead to make SambaCloud a coherent, recognizable, and trusted destination for AI builders and managed customers. You will own the SambaCloud brand experience, user journey, community and partner integrations, and cross-functional operating rhythm while partnering with Product and Engineering on the infrastructure that powers the service.

About the Role

This role sits at the intersection of Developer Relations, Product, Engineering, Brand, Community, cloud operations, and go-to-market. You will define how SambaCloud shows up—from identity and onboarding to playground workflows, APIs, integrations, sample applications, and high-visibility demos—and turn user and business needs into a prioritized experience roadmap. You will partner with the Product team on underlying platform and infrastructure priorities and ensure developers and managed customers have reliable paths to access and value.

Responsibilities

• Own the end-to-end SambaCloud experience across brand identity, information architecture, onboarding, playground workflows, APIs, model access, documentation, examples, and key user journeys
• Develop and maintain a prioritized experience roadmap that connects developer, community, partner, managed-customer, brand, and demo requirements
• Partner with Product and Engineering to translate experience goals into infrastructure, platform, security, reliability, and release requirements
• Define and drive integrations that connect SambaCloud to strategic partners, developer tools, community programs, campaigns, events, and managed-customer workflows
• Drive delivery planning across scope, milestones, quality, risks, dependencies, reviews, and escalation paths
• Build a repeatable demo-readiness program covering environments, API access, model availability, sample prompts, applications, data, scripts, observability, fallback plans, and presenter handoff
• Partner with Developer Relations, Product Marketing, Brand, Community, and Partner teams to turn priority use cases into polished, repeatable experiences for launches, events, customers, partners, and executive briefings
• Represent the needs of developers and managed customers in cross-functional planning and ensure that access, onboarding, entitlements, support, and experience gaps are addressed
• Define and monitor success metrics for activation, time to first successful request, engagement, integration adoption, demo reliability, issue resolution, and user satisfaction
• Maintain a clear release calendar and readiness dashboard; communicate status, tradeoffs, risks, and decisions to technical and business stakeholders
• Create lightweight playbooks, runbooks, and documentation that allow teams to deliver consistent experiences and demonstrations without relying on tribal knowledge
• Evaluate build-versus-partner decisions and ensure all delivered work meets SambaNova’s standards for quality, security, maintainability, brand consistency, and user experience

What We’re Looking For

• 7+ years of experience in developer experience, technical product management, technical program management, cloud platforms, ecosystem programs, solutions engineering, or a related role
• Strong understanding of APIs, cloud services, developer onboarding, model serving, and the workflows developers use to build AI applications
• Demonstrated experience owning a digital product or platform experience across user journeys, brand expression, integrations, releases, and operational readiness
• Experience coordinating complex technical delivery against clear milestones, acceptance criteria, and measurable outcomes
• Track record of coordinating complex releases, integrations, or demos across engineering, product, operations, marketing, and customer-facing teams
• Ability to test developer workflows hands-on, identify root causes, write clear requirements, and make practical prioritization decisions
• Excellent program management, written communication, stakeholder leadership, and risk-management skills
• High ownership and calm execution when timelines are tight and the experience must work

Preferred Qualifications

• Experience with AI inference platforms, OpenAI-compatible APIs, large language models, agentic applications, or model playgrounds
• Experience owning developer portals, API consoles, SDKs, sample applications, credentials, usage visibility, or sandbox environments
• Experience designing or governing brand and user experience across a developer-facing product
• Familiarity with service reliability, incident workflows, observability, security reviews, and operational readiness for cloud products
• Experience supporting managed enterprise customers, high-visibility product launches, executive demonstrations, developer events, or customer proof-of-concepts
• Familiarity with delivery governance, acceptance criteria, change control, and performance reporting

Why This Role Matters

SambaCloud is where many developers, partners, and customers first experience SambaNova. This role will make that experience coherent from brand to infrastructure, connect it to the broader ecosystem, and ensure every important journey—from a first API call to a managed deployment or executive demo—is accessible, credible, and strong.

Base Salary Range:

Submission Guidelines
Please note that in order to be considered an applicant for any position at SambaNova Systems, you must submit an application form for each position for which you believe you are qualified. 

EEO Policy
SambaNova Systems is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard basis of age (40 and over), color, disability, gender identity, genetic information, marital status, military or veteran status, national origin/ancestry, race, religion, creed, sex (including pregnancy, childbirth, breastfeeding), sexual orientation, and any other applicable status protected by federal, state, or local laws.

Benefits Summary for US-Based, Full-Time Employment Positions
SambaNova offers a competitive total rewards package, including the base salary, plus equity and benefits. We cover 95% premium coverage for employee medical insurance, and 77% premium coverage for dependents and offer a Health Savings Account (HSA) with employer contribution. We also offer Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life, and AD&D insurance plans in addition to Flexible Spending Account (FSA) options like Health Care, Limited Purpose, and Dependent Care. Our library of well-being benefits available to you and your dependents includes a full subscription to Headspace, Gympass+ membership with access to physical gyms, One Medical membership, counseling services with an Employee Assistance Program, and much more.