Sword HealthRemote · Remote - Portugal€50k-€72k
openaianthropicpythongenerative-aillms
€50k-€72k5h ago
AmazonPosted 1w ago
L4
Senior Software Development Engineer, Amazon Customer Service
Senior Software Development Engineer, Amazon Customer Service at Amazon scores 80 out of 100 on AI centrality, which makes it a Level 4 role on this board.
CA, ON, Torontoseniorfull-timeCAD 151k-CAD 252k
AI in this role
Senior Software Development Engineer designing and building agentic systems and generative AI solutions for customer service infrastructure.
awslarge-language-modelsgenerative-ai-frameworks
software-developmentsystem-architectureagentic-systemsdistributed-systems
This is an opportunity to work on systems that operate at Amazon scale, processing vast amounts of data and translating complex signals into actionable information for stakeholders ranging from frontline associates to senior leadership. You'll work on multiple greenfield projects leveraging the newest emerging technologies.
Key job responsibilities
Key job responsibilities
- Design, deliver, and lead feature delivery end-to-end
- Contribute to defining the long-term technical roadmap of the team through architecture plans and yearly planning cycles
- Build components within scalable architectures that process customer interaction data, applying generative AI techniques to surface meaningful patterns and personalized insights
- Contribute to and own architectural decisions that balance innovation with operational excellence
- Mentor and grow other members of the team
- Write clear technical documents including design proposals, operational runbooks, and post-incident reviews
- Integrate emerging technologies, particularly generative AI and large language models, into production systems
- Collaborate with product managers, UX designers, and business stakeholders to translate requirements into well-scoped technical solutions
- Identify and drive improvements to engineering processes, tooling, and operational practices within the team
About the team
Engineers are empowered to build. We encourage an environment of rapid incremental delivery where we frequently learn from what we ship. You'll find a culture of psychological safety where asking questions is encouraged, experimentation is valued, and learning from failures drives continuous improvement. We are deeply invested in your personal growth through peer collaboration and regular career development discussions. You will have the ability to make a direct visible impact on the hundreds of thousands of associates who use our tools and the millions of customers they support.
Basic qualifications
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
Preferred qualifications
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 150,700.00 - 251,700.00 CAD annually
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Software DevelopmentSystem ArchitectureAgentic SystemsDistributed SystemsAwsLarge Language ModelsGenerative AI Frameworks
Questions you could be asked
- Tell me about a project where software development was part of your work. What did you do?
- Tell me about a project where system architecture was part of your work. What did you do?
- Tell me about a project where agentic systems was part of your work. What did you do?
- Tell me about a project where distributed systems was part of your work. What did you do?
- Walk me through how you've used Aws in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Software Development, System Architecture, Agentic Systems, Distributed Systems, and Aws. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
- Lead with what you built, trained or shipped — this role is judged on the AI system itself, not the tools around it.
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