MastercardSenior Specialist, HR Services
Mastercard is hiring a Senior Specialist, HR Services in Pune, India. Level rates it ; you can apply on Mastercard.
Level's read on this job
- Little AI ●○○○ is how Level rates this HR role: aI is not part of the work.
- Tools and skills the posting cites include global mobility, hr operations and compliance.
- Level classifies it as a senior role.
- Level lists 948 other open roles at Mastercard.
AI in this role
Senior HR services specialist managing global mobility, relocation, immigration, and shared services operations.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, HR ServicesRole Summary:We are seeking a Senior Specialist, HR Services – Global Mobility (GBSC) to support end-to-end delivery of mobility services within a centralized shared services model.
This role is responsible for managing complex global mobility cases, ensuring compliance and policy adherence, and driving operational excellence across relocation, global immigration, and assignment processes.
The position plays a critical role in vendor coordination, and maintaining control, documentation, and audit readiness across mobility operations, while partnering closely with cross-functional stakeholders and our COE.
What We’re Looking For:
• Strong understanding of:
• Global mobility policies and program management
• Global immigration support and relocation processes
• Experience in Global Mobility & HR Operations / Shared Services environment
• Proven ability to handle complex, sensitive, or escalated employee cases
• High attention to detail with a strong focus on accuracy, compliance, and risk awareness
• Ability to prioritize and manage multiple cases/workstreams simultaneously
• Strong analytical and problem-solving skills, with experience in data-driven decision making
• Excellent verbal and written communication skills
• Ownership mindset with ability to drive resolution independently while escalating appropriately when needed
Key Responsibilities:
• Manage complex, non-standard, and high-risk mobility cases across relocation, immigration, and assignment programs
• Support global mobility programs including relocation, immigration, international assignments, and policy-driven employee moves
• Deliver a high-quality employee experience by providing clear guidance on policies, processes, and mobility programs
• Ensure consistent application of policies across regions while managing exceptions and non-standard scenarios
• Partner with internal teams to ensure smooth execution across the employee lifecycle and global transitions
• Ensure adherence to mobility policies, regulatory requirements, and audit standards
• Collaborate with People Business Partners, Payroll, Legal, cross-functional teams and vendors to drive end-to-end case resolution
• Leverage data and reporting to identify trends, risks, and process improvements
• Manage vendor interactions related to mobility services, ensuring service delivery and issue resolution
• Maintain accuracy and governance in case management, documentation, and systems.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Senior Specialist, HR Services at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in HR jobs at this level
Pay
- Typical HR job
- $120k
This posting doesn't list pay. Use the typical HR figure when pay comes up. See HR jobs
Questions you could be asked
- Tell me about a project where global mobility was part of your work. What did you do?
- Tell me about a project where hr operations was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Tell me about a project where vendor management was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Global Mobility, Hr Operations, Compliance, Vendor Management, and Stakeholder Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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