Senior Specialist, Product Management

Mastercard is hiring a Senior Specialist, Product Management in Dublin, Ireland. Level rates it ; you can apply on Mastercard.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Monday Com, Aha and Domo.
Level classifies it as a senior role.
Level lists 1,100+ other open roles at Mastercard.

AI in this role

Provide product support and administration for agile work management tools like Monday.com and Aha! across Mastercard.

monday-comahadomoconfluence

product-managementvendor-managementagileonboarding

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management

Overview

This role provides Tier 1 and Tier 2 product support across Monday.com and Aha! users across Mastercard, ensuring seamless onboarding, issue resolution, customer engagement, and vendor coordination. You will work closely with engineering, product, vendor teams, and customers to maintain operational excellence, rollout tool enhancements and drive adoption of Monday.com and integrated tools across the Agile Work Management Tools ecosystem.

Role

• Serve as the primary contact for Monday.com and Aha! support, handling Remedy tickets, onboarding queries, user escalations and vendor management.
• Facilitate onboarding of customers to Monday.com and Aha!, including license validation, workspace set up & configuration, user training and user provisioning.
• Configure and optimize boards, templates, dashboards, and workflow automations at workspace & enterprise level.
• Conduct regular demos and office hours to troubleshoot, train and guide users on best practices for workspace configuration, automation, and new feature rollout.
• Partner with engineering and product teams to troubleshoot integration issues, tool enhancements and other customer / vendor queries.
• Support CRQ planning and execution as needed for tool configuration updates, API changes, and any other production impacted change request.
• Monitor day-to-day platform activity to ensure data quality and platform resiliency is maintained.
• Build and manage reporting / documentation through dashboards, DOMO, Confluence and other enterprise reporting tools.
• Develop and continuously improve Confluence page and training resources to guide enterprise on best practices and provide key tool updates.

Qualifications

• 5+ years in technical product or program management, preferably in enterprise software or agile work management environments.
• Excellent communication and stakeholder management, both internal and external, across global teams.
• Deep understanding and/or background of managing platform tools across an enterprise. Experience with Monday.com, Aha! and Jira Cloud / Atlassian ecosystem, a plus.
• Experience as a Monday.com or Aha! Sys Admin (or similar SaaS tool) a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

How we rate this

Senior Specialist, Product Management at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Specialist, Product Management is an open job at Mastercard.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Dublin, Ireland.
The job was posted on October 8, 2026.
Seniority: senior.
Applications are handled by Mastercard. Apply on Mastercard

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Product ManagementVendor ManagementAgileOnboardingMonday ComAhaDomoConfluence

Questions you could be asked

Tell me about a project where product management was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where agile was part of your work. What did you do?
Tell me about a project where onboarding was part of your work. What did you do?
Walk me through how you've used Monday Com in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Product Management, Vendor Management, Agile, Onboarding, and Monday Com. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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