Senior Technical Account Manager

Are you passionate about helping customers solve complex fraud, risk, and payments challenges through technology?

Do you enjoy building trusted client relationships, leading strategic engagements, and delivering measurable business outcomes?

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

You can learn more about LexisNexis Risk at https://risk.lexisnexis.com/

About the Role

As a Senior Technical Account Manager, you will serve as the primary post-sales partner for customers, helping them maximize the value of fraud, risk, and identity solutions through strategic guidance, technical consultation, and ongoing relationship management. Acting as a trusted advisor, you will lead complex customer engagements, drive successful solution adoption and optimization, and collaborate across Sales, Product, Data Science, Strategy, and Technical teams to deliver measurable business outcomes and long-term customer success.

Responsibilities

• Serve as a trusted advisor and primary point of contact for a portfolio of strategic customers, building strong relationships with client stakeholders and business leaders.
• Own the end-to-end governance and delivery of customer engagements, including scope, objectives, timelines, risks, dependencies, resources, and change management.
• Lead customer workshops, engagement activities, and executive business reviews to align stakeholders on goals, requirements, and expected outcomes.
• Provide consultative support on product functionality, integrations, fraud and risk use cases, and operational best practices to maximize customer value.
• Coordinate technical troubleshooting and issue resolution efforts across cross-functional teams, while proactively managing risks, dependencies, and escalations.
• Translate technical concepts, data insights, and analytical findings into clear business-focused recommendations for customers.
• Identify opportunities to increase adoption, optimize solution performance, and support customers throughout their lifecycle from deployment to ongoing optimization.
• Partner closely with Account Management, Product, Strategy, Data Science, Professional Services, and Technical teams to improve customer outcomes and influence future enhancements.

Requirements

• Experience in Technical Account Management, Engagement Management, Professional Services, Customer Success, Solution Consulting, Client Services, or a related customer-facing role in a technology-driven environment.
• Proven experience managing enterprise customer relationships and navigating both business and technical conversations.
• Demonstrated experience in project governance and complex customer implementations, including managing scope, timelines, risks, dependencies, and multiple stakeholders.
• Strong understanding of fraud, risk, payments, identity, financial crime, analytics, or related solution environments.
• Strong analytical and problem-solving capabilities, with experience using data to investigate issues and support decision-making.
• Excellent communication, presentation, and stakeholder-management skills, including executive-level engagement.
• Strong consultative skills with the ability to influence decisions, drive adoption, and build trusted customer relationships.
• Knowledge of Android, iOS, SQL, and Python. Knowledge of hybrid mobile frameworks is a plus.
• Spanish and English professional fluency required.

Risk benefit statement

Learn more about the LexisNexis Risk team and how we work https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000

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