Senior Technical Courseware Developer

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role 

We are looking for a Senior Technical Courseware Developer to join our team. This is a Hybrid role, reporting to the Technical Training Content Development Manager in the Product Management department. 

You will design and develop end-to-end learning experiences that turn cutting-edge cybersecurity capabilities into persona and task-based training to drive on-the-job performance. By creating and evolving a blended curriculum across instructor-led training, hands-on labs, interactive eLearning, and assessments, you will ensure learners can confidently apply their skills in real-world scenarios.

What you’ll do (Role Expectations)

• Drive discovery with SMEs to capture real job workflows, define learner personas, and translate findings into performance-based course architectures, measurable objectives, and detailed design/storyboards
• Create and govern instructor-ready decks and facilitation materials that communicate a clear technical story, include teach/ask/do moments, and improve instructor consistency and delivery quality
• Design and build highly engaging, interactive eLearning at scale—scenario-driven, activity-rich, and modular—while applying strong UX, accessibility, and reusability standards across learning components
• Design lab journeys that mirror real-world tasks, validate labs/demos end-to-end in the product, troubleshoot complex issues, and partner with lab/platform stakeholders to ensure stability, fidelity, and repeatability
• Define the assessment approach for the program and develop objective-mapped items, including scenario/task-based questions and performance checks, validating quality and continuously improving using feedback

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 7–10 years creating technical learning content across eLearning and instructor-led modalities, with demonstrated ownership of end-to-end programs
• Expert writing, visual communication, and presentation slide deck and Google doc architecture skills, with the ability to craft crisp technical narratives and instructor-ready materials
• Strong ability to ramp up on complex products quickly and convert SME input into persona- and task-based learning with measurable outcomes
• Advanced proficiency building interactive eLearning using Articulate (Storyline/Rise) and/or Adobe tools (e.g., Captivate), including scenario-based interactions and assessments
• Solid knowledge of or strong demonstrated interest in cybersecurity and networking, with comfort discussing technical workflows and terminology

What Will Make You Stand Out (Preferred Qualifications)

• Demonstrated experience leveraging generative AI tools to accelerate content drafting, storyboarding, and assessment generation while maintaining strict standards for accuracy, confidentiality, and IP protection
• Prior experience designing enablement for cloud security, SASE, or zero trust solutions, translating real customer and field use cases into role-based learning paths
• Certification in Cyber Security such as Zscaler certifications, Cisco, or Juniper network certifications

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At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.