Senior Technical Program Manager

Mastercard is hiring a Senior Technical Program Manager in Pune, India. Level rates it ; you can apply on Mastercard.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions Safe, Scrum and agile among its tools and skills.
Level classes it as a senior role.
Mastercard has 1,100+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Drive end-to-end program delivery and Agile transformation as a Senior Technical Program Manager at Mastercard.

safescrum

agileprogram-managementstakeholder-managementscrum-master

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technical Program Manager

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

As a Sr Technical Program Manager, you will drive end-to-end program delivery, Agile transformation, and cross-functional alignment across multiple teams and workstreams. This role requires strong execution leadership, deep SAFe expertise, and the ability to influence stakeholders while ensuring predictable, high-quality delivery.
Key Responsibilities
Lead end-to-end program management for large-scale, complex product development initiatives.
Act as Lead Technical Program Manager / Release Train Engineer (RTE), driving execution across multiple Agile teams and workstreams.
Facilitate and govern SAFe ceremonies (PI Planning, Scrum of Scrums, Inspect & Adapt, retrospectives), ensuring alignment and delivery predictability.
Implement and strengthen Scaled Agile (SAFe) and Agile best practices, driving consistency across teams.
Drive program-level planning, execution, and delivery across scope, schedule, quality, and cost.
Establish and track program metrics and KPIs (e.g., velocity, predictability, defect trends) to drive continuous improvement.
Provide leadership and mentorship to Scrum Masters and Agile teams, reinforcing Agile, Lean, and XP principles.
Ensure effective cross-team coordination, managing dependencies, risks, and impediments across distributed teams.
Maintain and communicate a clear view of program goals, delivery progress, and risks to leadership stakeholders.
Drive initiatives to improve quality, automation, and defect management practices across the program.
Foster a high-trust, collaborative team environment focused on transparency, problem-solving, and continuous improvement.
Support value stream planning, budgeting, and capacity management within a SAFe framework.
Partner with business, product, engineering, and operations teams to ensure alignment with strategic priorities.
Identify and escalate program-level risks and issues, driving timely resolution.
Recommend process improvements, policy enhancements, and strategic initiatives to improve delivery efficiency.

All About You
Strong experience as a Technical Program Manager / Release Train Engineer in a SAFe Agile environment.
Proven track record of managing large-scale, cross-functional programs involving multiple Agile teams.
Deep understanding of SAFe principles, Agile methodologies, and Lean practices (certifications preferred).
Hands-on experience performing Scrum Master and Scrum of Scrums roles across complex programs.
Strong leadership skills with the ability to influence, coach, and mentor teams without direct authority.
Expertise in program metrics, reporting, and delivery governance.
Strong understanding of project/program management fundamentals (scope, schedule, cost, quality, risk).
Experience working with distributed teams, multiple stakeholders, and vendor partners.
Excellent communication and stakeholder management skills, including leadership reporting.
Proven ability to drive continuous improvement, process maturity, and organisational alignment.
Strong problem-solving skills with a results-oriented mindset.
Ability to build a culture of accountability, transparency, and high performance.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

How we rate this

Senior Technical Program Manager at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Technical Program Manager is an open job at Mastercard.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Pune, India.
The job was posted on October 16, 2026.
Seniority: senior.
Applications are handled by Mastercard. Apply on Mastercard

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AgileProgram ManagementStakeholder ManagementScrum MasterSafeScrum

Questions you could be asked

Tell me about a project where agile was part of your work. What did you do?
Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where scrum master was part of your work. What did you do?
Walk me through how you've used Safe in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Agile, Program Management, Stakeholder Management, Scrum Master, and Safe. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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