AmazonSenior Technical Program Manager, Devices Software and Services
Amazon is hiring a Senior Technical Program Manager, Devices Software and Services in Bellevue, United States. It pays $171k-$231k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Works on AI ●●●○: the daily work is on AI products, without building the model.
- Tools and skills the posting cites include program management, infrastructure optimization and cross functional leadership.
- Level classifies it as a senior role.
- Level lists 21,000+ other open roles at Amazon.
- The role was posted within the past week.
AI in this role
Leads large-scale infrastructure optimization and peak readiness programs utilizing AI tools to scale impact and automate execution.
The Devices Software and Services (DS2) team is seeking a Senior Technical Program Manager to lead large-scale, highly visible programs that span every Devices product line and demand cross-org influence at the executive level. These programs are Memory Optimization and Peak Readiness. Memory Optimization reduces memory consumption across Devices fleets through code optimization, JVM tuning, instance-family migration, and rightsizing, using AI to surface candidates from fleet telemetry and accelerate the analysis-to-action cycle. Peak Readiness is the cross-Devices Q4 Peak program covering service scaling, resiliency testing, operational readiness campaigns, and coordinated game days across hundreds of services, using AI to scale beyond manual coordination and automate execution.
DS2 owns the platform layer beneath every Kindle, Echo, Fire TV, and Fire Tablet sold worldwide. We own device identity, registration, OTA updates, telemetry, cloud-to-device messaging, and lifecycle management for hundreds of millions of devices. As the horizontal organization across the Devices portfolio, DS2 also leads flagship programs spanning multiple product lines, including infrastructure optimization and efficiency, next-gen authentication implementations, and software regulatory compliance.
If you'd like to join us, here are some skills that are key to success in this role:
Excellent oral and written communication skills, with strong analytical and problem-solving skills
Well-developed organizational skills and a successful track record of coordinating between multiple project stakeholders, TPMs, and software development teams
Foster a culture of candor and respect, facilitating communication at all levels
Effective negotiation skills; able to make smart trade-offs (e.g., time vs. effort vs. cost), drive appropriate schedules, and readjust priorities to ensure the right customer, technology, and engineering outcomes
Ability to deliver results and balance short-term goals against long-term outcomes
Key job responsibilities
Deliver high-priority and high-visibility goals spanning multiple organizations
Drive monthly and quarterly business reviews and provide program updates to leaders 3 levels above
Influence organization roadmap priorities and technical direction
Represent difficult trade-off decisions and solutions clearly to leaders up to 3 levels above, helping them understand options
Manage cross-functional and cross-organization communication to keep stakeholders informed and aligned
Guide technical direction and decisions to deliver solutions that meet Amazon's high standards for customer satisfaction, efficiency, stability, scalability, simplicity, and operational excellence
Basic qualifications
- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred qualifications
- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Sunnyvale - 171,000.00 - 231,400.00 USD annually
USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually
USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually
How we rate this
Senior Technical Program Manager, Devices Software and Services at Amazon rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where program management was part of your work. What did you do?
- Tell me about a project where infrastructure optimization was part of your work. What did you do?
- Tell me about a project where cross functional leadership was part of your work. What did you do?
- Tell me about a project where jvm tuning was part of your work. What did you do?
- Describe a typical day in a role like this one: which parts run through AI directly?
Adapt your resume
- List these exact terms on your resume: Program Management, Infrastructure Optimization, Cross Functional Leadership, and Jvm Tuning. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.
Get new product jobs (Works on AI ●●●○ or higher) by email
One email a week with the new product jobs (Works on AI ●●●○ or higher), each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Product roles that work on AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step