Senior Technical Program Manager, Infrastructure

Glean Work is hiring a Senior Technical Program Manager, Infrastructure in San Francisco, United States. It pays $198k-$236k a year and Level rates it ; you can apply on Glean Work.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions AI agents among its tools and skills.
Level classes it as a senior role.
Glean Work has 130 other open roles on Level.

AI in this role

ai-agents

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company. About the Role:

Glean is seeking a Senior Infrastructure Technical Program Manager (TPM) to lead large-scale, cross-functional initiatives that define, scale, and optimize our infrastructure platform. This role sits at the intersection of infrastructure engineering, reliability, cost efficiency, and AI systems, driving programs that ensure Glean’s platform remains performant, scalable, and resilient as we continue to grow. You’ll partner closely with Infra, AI/ML, and Platform Engineering teams to design orchestration systems, streamline deployments, and build the foundations that power our search and AI capabilities. You’ll play a central role in:

Driving the company’s Infrastructure roadmap across Setup & Deployment, Runtime, Storage, and AI Infra.
Leading cross-functional programs that improve scalability, reliability, cost efficiency, and developer velocity.
Defining and orchestrating how Glean instances are deployed, upgraded, and monitored at scale.
Partnering with AI and Data teams to evolve our ML pipelines, model training infrastructure, and LLM serving stack.
Leading initiatives to improve observability, configuration management, and resource utilization.
Coordinating capacity planning, infrastructure migrations, and performance optimization programs.
Building clear visibility into infra cost drivers and partnering with finance and engineering leaders on optimization initiatives.

You will:

Lead end-to-end infra programs spanning compute, networking, storage, orchestration, and AI workloads.
Partner with Engineering to define standards for environment provisioning, deployment automation, and configuration governance.
Develop and operationalize frameworks for runtime health, scaling, and disaster recovery.
Drive consistency and automation across deployment orchestration systems.
Establish clear metrics for reliability, performance, and cost efficiency.
Coordinate cross-team delivery of high-impact programs such as data pipeline scalability, LLM infrastructure expansion, or infra observability improvements.
Communicate program status and technical risks effectively to leadership and stakeholders.
Continuously identify process or system bottlenecks, and drive automation to improve speed and reliability of infra operations.

About you:

BS/MS in Computer Science, Engineering, or a related technical field.
8-10+ years of experience in technical program management, infrastructure, or SRE, with at least 3-5 years managing infra or platform-scale programs.
Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability, uptime, and performance are critical.
Experience working closely with Infra, SRE, and ML/AI teams on distributed systems or data infrastructure.
Strong understanding of cloud infrastructure (AWS, GCP, or Azure) including compute, networking, storage, and orchestration systems.
Understanding of data pipelines, ML training workflows, and LLM runtime infrastructure is a plus.
Ability to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact.
Strong written and verbal communication and ability to manage through ambiguity, anticipate scaling challenges, and align teams across priorities.
Builder mindset with focus on automation, reliability, and efficiency.

Location:

This role is hybrid (4 days a week in our San Francisco office)

Compensation & Benefits: The standard base salary range for this position is $198,000 - $235,500 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused. We’re committed to building and sustaining a diverse, inclusive workplace. We strive to attract and retain people with a wide range of backgrounds, experiences, and perspectives, and we do not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

#LI-HYBRID

AI-First Mindset at Glean: At Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn't required. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.
By clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.

How we rate this

Senior Technical Program Manager, Infrastructure at Glean Work rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.