Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ)

Amazon is hiring a Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ) in Singapore, Singapore. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions program management, quality assurance and root cause analysis among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.

AI in this role

Manage data center infrastructure reliability, quality initiatives, and process improvements for AWS global infrastructure.

program-managementquality-assuranceroot-cause-analysis

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

The Data Center Infrastructure Reliability and Quality (IRQ) Team owns the Quality and Reliability of critical infrastructure equipment for the lifecycle of equipment. This includes leading Design for Reliability (DFR) and Design for quality (DFQ) effort for AWS Infra New Product Development (NPD), supporting/sustaining the existing AWS critical infra equipment fleet by identifying systemic equipment issues, driving root cause analysis (RCA) corrective action to mitigate the risk in the AWS fleet.

As a Senior Technical Program Manager for Quality and Reliability, you should be an exceptionally strong communicator, both written and verbally. You will lead multi-discipline and highly technical program teams. You should have experience of driving quality and reliability initiatives in a complex engineering environment and will have worked as a technical project manager on increasingly complex projects. Your experience includes data center infrastructure technologies including Electrical equipment such as Breakers, High, medium, low voltage equipment, Mechanical and Power Generation equipment. You will generate and maintain enhanced reporting, meaningful KPIs, and process/automation improvements to ensure team efficiency and visibility of the portfolio efforts to critical stakeholders and leadership.

You will partner with other engineering teams, purchasing team, external suppliers and project execution/delivery teams regularly. You will make strategic decisions regarding specific projects and overall program direction. You will be capable of connecting long-term strategies with rapid growth patterns of AWS, as well as guide specific operational needs of the business.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.

Key job responsibilities
This TPM will lead end-to-end quality and reliability programs for mission-critical products at AWS data centers — orchestrating complex product strategies, owning program-level metrics and executive reporting, and building compelling cases for internal and external leadership where both speed and quality are non-negotiable.

- Own and execute end-to-end quality and reliability qualification and sustaining programs for highly complex, mission-critical products
- Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally
- Project manage the IRQ Engineering NPD portfolio across scope, schedule, budget, resources, quality, risk, and reporting
- Interface with Quality and Reliability Engineering teams to promote and standardize work-product inputs/outputs globally
- Sync with TPMs and Product Managers to align reliability and quality deliverables to major programs milestones
- Develop technical reliability and quality evaluation plans for mechanical and power generation product portfolios with engineering teams
- Work with external partners (reliability labs, OEMs, Contract Manufacturers) to facilitate testing, qualification, and analysis
- Own product reliability and quality readiness at each NPD gate
- Own supplier readiness for NPDs
- Estimate and manage budget requirements per project; work with partner teams to allocate resources
- Manage project timelines and report progress bi-weekly to executive leadership and key partners
- Build and present program-level metrics and status to executives on a regular cadence
- Develop business cases to align internal and external leadership on the most effective path for quality and reliability program management
- Drive internal team members and remove roadblocks for product qualification
- Build strong end-to-end team processes and mechanisms

About the team
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 4+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
- Experience with Six Sigma, lean manufacturing, or experience with Six Sigma tools and Lean techniques
- Master's degree in engineering, computer science or equivalent

Preferred qualifications

- 7+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- MBA
- Master's degree in computer science, engineering, mathematics or equivalent, or Master's degree or above in engineering, management, or technology
- Lean Six Sigma Experience
- Experience building and managing program-level dashboards and reporting, with proficiency in tools such as Smartsheet, Power BI, Tableau, or equivalent platforms

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Technical Program Manager, Infrastructure Reliability and Quality (IRQ) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in SG, Singapore.
The job was posted on October 9, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementQuality AssuranceRoot Cause Analysis

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Quality Assurance, and Root Cause Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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