Senior Technology Business Systems Consultant, Loyalty Solutions Operations

About this role:

Loyalty Solutions Operations is seeking a Senior Technology Business Systems Consultant to solve complex business, data, and technology challenges across the credit card rewards ecosystem. This role partners across Operations, Product, Technology, Data, and Risk to identify problems, resolve defects, and drive sustainable solutions.

The ideal candidate combines strong analytical and problem-solving skills with attention to detail. The work includes analyzing data, investigating transaction and account-level exceptions, validating system behavior, identifying root causes, and translating operational needs into actionable solutions. Success requires comfort navigating ambiguity, digging into detailed and sometimes repetitive investigations, and working cross-functionally to improve processes, reduce manual effort, and deliver stronger business and customer outcomes.

In this role, you will:

• Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems
• Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements
• Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems
• Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions
• Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes
• Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables
• Coordinate communication and information flow between business and technology teams

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong analytical, critical-thinking, and problem-solving skills with demonstrated ability to investigate complex or ambiguous issues.
• Experience analyzing complex or transaction-level data to identify trends, anomalies, exceptions, and root causes.
• Strong attention to detail with experience performing detailed defect, transaction, account, or system investigation through resolution.
• Experience working with reconciliations, exception reporting, dashboards, or multiple interconnected data sources.
• Experience using data-analysis, reporting, and system-monitoring tools such as Excel, SQL, dashboards, Splunk, or similar tools to investigate exceptions, errors, and system behavior
• Demonstrated ability to work cross-functionally with Operations, Product, Technology, Data, Risk, and other stakeholders to influence decisions and drive results.
• Experience translating business and operational needs into requirements and actionable process or technology solutions.
• Experience identifying opportunities for automation, process simplification, reporting improvement, and reduction of manual effort.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

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