Senior Unified Communication Engineer

Commonwealth Bank of Australia is hiring a Senior Unified Communication Engineer in Bengaluru, India. Level rates it ; you can apply on Commonwealth Bank of Australia.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Microsoft Teams, PowerShell and Microsoft Graph API.
Level classifies it as a senior role.
Level lists 200 other open roles at Commonwealth Bank of Australia.

AI in this role

Engineer, operate, and automate enterprise Microsoft Teams collaboration and telephony platforms with a focus on reliability and efficiency.

Microsoft TeamsPowerShellMicrosoft Graph API

unified-communicationstelephonyautomationsystems-administrationtroubleshooting

Organization: CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas and energy all contribute to the impact that we can make with our work. Together we can achieve great things.

Job Title: Senior Platform Engineer

Location: Bangalore

Business & Team: CTO

Impact & Contribution:

The Senior Unified Communications & Telephony Engineer is responsible for the engineering, operation and continuous improvement of enterprise Teams collaboration, contact centre, meeting-room technologies, Teams telephony with a primary focus on Microsoft Teams platform.

The role provides senior technical expertise across solution design, deployment, automation, troubleshooting, and lifecycle management, while driving improvements to reliability, standardisation, and operational efficiency.

Roles & Responsibilities:

Administration and support of Microsoft Teams Rooms on Windows and Android, Teams Phones, room booking panels and other Teams-certified peripherals.
Troubleshoot complex room issues across devices, Microsoft 365, identity and network services.
Develop standards and proactive monitoring to improve meeting-room reliability and user experience.
Develop and maintain automation using PowerShell and Microsoft Graph API.
Automate device management, administration, reporting, monitoring, and remediation activities.
Automate device management, administration, reporting, monitoring, and remediation activities.
Lead complex troubleshooting and root-cause analysis across Unified Communications services.
Develop technical designs, standards and operational documentation.
Evaluate new Teams capabilities and meeting-room technologies and contribute to technical design and service improvement.
Work with Microsoft, technology vendors and internal infrastructure, network, identity and security teams.

Essential Skills:

Microsoft Teams administration, meetings, calling and collaboration services.
Microsoft Teams Rooms, Teams phones and contact centre technologies.
Teams-certified AV devices including cameras, microphones, speakers, touch controllers and room peripherals.
Microsoft Teams Phone and associated calling technologies.
Microsoft Entra ID and Exchange Online.
Microsoft Graph API, REST APIs and JSON.
Advanced PowerShell scripting and automation.
Monitoring, reporting and proactive service remediation.
Enterprise network troubleshooting, root-cause analysis and problem management.
Technical design, documentation and change management.

Education Qualification: Bachelor’s degree/Master’s degree in Engineering in Computer Science/Information Technology.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 05/11/2026

How we rate this

Senior Unified Communication Engineer at Commonwealth Bank of Australia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Unified Communication Engineer is an open job at Commonwealth Bank of Australia.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bangalore - Manyata Tech Park Road.
The job was posted on October 16, 2026.
Seniority: senior.
Applications are handled by Commonwealth Bank of Australia. Apply on Commonwealth Bank of Australia

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Unified CommunicationsTelephonyAutomationSystems AdministrationTroubleshootingMicrosoft TeamsPowerShellMicrosoft Graph API

Questions you could be asked

Tell me about a project where unified communications was part of your work. What did you do?
Tell me about a project where telephony was part of your work. What did you do?
Tell me about a project where automation was part of your work. What did you do?
Tell me about a project where systems administration was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Unified Communications, Telephony, Automation, Systems Administration, and Troubleshooting. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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