ThalesService Center Team Leader
Thales is hiring a Service Center Team Leader. Level rates it ; you can apply on Thales.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions team leadership, service delivery and kpi monitoring among its tools and skills.
- Level classes it as a lead role.
- Thales has 3,600+ other open roles on Level.
AI in this role
Lead the service center team to ensure high-quality delivery, operational efficiency, and customer satisfaction across technology projects.
We say HI*
*Human Intelligence – Welcome among Thales Team!
Thales in Belgium is part of an internationally leading technology group in the defence and security, aerospace as well as digital identity and security markets. In a world characterised by uncertainties, we ensure that our customers, partners and employees can pursue new paths with confidence. For a future
we can all trust.
Say HI* – to your career as
Service Center Team leader
At the Tubize site
In Tubize, you will join more than 300 colleagues recognized by domestic and international partners for expertise on products such as Radio Frequency (RF) Products, C4ISR, Crypto Global Solution, MACS (Aeronautical Intercom) and many others.
Today the Group employs more than 1,200 people across nine sites in Belgium.
Your mission
1. Delivery excellence & customer satisfaction
• Ensure high-quality delivery across projects and ongoing Services activities, meeting customer commitments on quality, cost, timing and responsiveness (ie. SLAs).
• Drive customer satisfaction across all TBE business groups in terms of Services projects, translating customer feedback into concrete delivery actions.
• Act as the senior escalation point for critical delivery issues and ensure timely resolution in coordination with the Service Head of Department.
2. Performance & operational management
• Monitor and drive achievement of Services delivery KPIs, including quality, customer satisfaction, capacity, cost and efficiency.
• Lead delivery performance review, identify gaps and ensure corrective actions are followed through for each Services projects.
3. Team leadership & capability
• Lead and develop a team of Services delivery-focused profiles, ensuring clear accountability and collaboration.
• Ensure effective resource allocation across projects and Services activities and anticipate future capacity and competency needs.
• Build a strong delivery culture, fostering ownership, customer focus and continuous improvement.
4. Service delivery model & improvement
• Ensure consistent application of Services delivery processes, tools, and ways of working across the different Service activities.
• Identify and implement operational improvements to increase delivery efficiency, quality & scalability in alignment with the Service transformation roadmap.
• Strengthen collaboration between Service, Engineering, Project Management and Sales (and other TBE teams) to enable effective end-to-end delivery.
5. Strategic alignment & stakeholder management
• Work closely with the Service Head of Department to translate Service strategy and growth ambitions into operational priorities and capabilities.
• Contribute operational insights to support the Service Head of Department’s strategic decisions, service development and transformation priorities.
We are looking forward to
• 10+ years of professional experience in services delivery, operations, project/program management, technical services or a related field.
• Proven experience in a senior leadership role, managing teams, operational performance and customer-facing activities in a complex environment.
• Experience in technology, engineering, industrial, defense or aerospace, preferably in a B2B/customer-facing environment.
• Strong focus on execution, quality, customer satisfaction and meeting commitments.
• Ability to lead experienced professionals and engage effectively with senior stakeholders and customers.
Thales is a global technology leader with more than 81,000 employees on five continents. The Group is investing in digital and “deep tech” innovations – Big Data, artificial intelligence, connectivity, cybersecurity and quantum technology – to build a future we can all trust.
For more than 20 years, Thales has pursued a robust corporate social responsibility (CSR) policy based on the highest international standards. The principles behind this policy are now captured in the company’s purpose of “building a future we can all trust”, which was adopted in 2020.
Say HI* – Your journey to us
At times of change our international teams are ready to meet the complexity of today with the industry-leading technologies of tomorrow. Will you be part of it? We are looking forward to your online application. Great journeys start here, apply now!
*Human Intelligence
How we rate this
Service Center Team Leader at Thales rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where team leadership was part of your work. What did you do?
- Tell me about a project where service delivery was part of your work. What did you do?
- Tell me about a project where kpi monitoring was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Team Leadership, Service Delivery, Kpi Monitoring, and Process Improvement. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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