Service Cloud Specialist Account Executive - Norway

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Opportunity: Service Cloud Specialist Account Executive

We’re growing our Nordic Service Cloud team and adding a new Specialist Account Executive to the squad. In this strategic overlay role, you will unlock untapped revenue across our cutting-edge Service portfolio — including Agentforce Service (Autonomous AI Agents), Field Service, Service Cloud Voice, and Digital Engagement.

Operating in a matrixed environment, you will partner closely with Core Account Executives to co-sell, penetrate existing enterprise accounts, and win net-new business across the Norwegian market. You will carry a dedicated product quota and act as the subject matter expert to formulate and execute winning sales strategies within your assigned territory.

Your Impact

• AI Transformation Leader: Guide customers through the paradigm shift from basic chatbots to autonomous agentic AI, positioning ServiceCloud as the engine for digital labor and scaled customer support — from automated case resolution to intelligent field dispatch.
• Trusted Advisor: Partner with enterprise customers and prospects to deeply understand their unique operational challenges and business goals.
• Value Realization: Position the transformative value of Salesforce Service Cloud solutions to help clients modernize their contact centers and field operations.
• Force Multiplier: Collaborate internally across the Salesforce ecosystem to elevate our Service Cloud messaging and accelerate deal cycles.

Key Responsibilities

• Execute Territory Strategy: Develop and implement targeted sales campaigns across the Service Cloud install base, prospects, and whitespace in Norway.
• Own the Specialist Cycle: Run a rigorous, full sales cycle for complex Service Cloud opportunities — from sophisticated prospecting and discovery to negotiation and closure.
• Drive Autonomous AI Adoption: Lead high-impact conversations around Service Cloud, helping clients deploy autonomous AI agents that automate case resolution, appointment scheduling, and scaled customer operations.
• Partner & Co-Sell: Collaborate seamlessly with Core Account Teams to map accounts, identify Service Cloud pain points, and expand our footprint.
• Enable the Ecosystem: Educate and enable internal core sales teams on how to identify, qualify, and frame high-potential Service Cloud and Agentforce opportunities.
• Deliver Business Transformation: Exceed annual sales quotas by aligning our AI-driven service capabilities with the client’s overarching digital transformation roadmap.

Requirements & Qualifications

Experience & Skills

• Domain Expertise: Solid track record of enterprise value-selling within relevant spaces (e.g., Autonomous AI Agents, Conversational AI/Chatbots, Contact Center software, Customer Service/CX platforms, Field Service Management).
• Enterprise Sales Discipline: Proven success managing complex sales cycles, negotiating high-value contracts, and consistently exceeding quotas.
• Matrix Collaboration: Demonstrated ability to navigate complex, matrixed organizations and mobilize cross-functional internal teams to drive customer outcomes.
• Storytelling & Presentation: Exceptional communication and public speaking skills; ability to deliver compelling, value-driven presentations to C-level executives.

Mindset & Attributes

• Strategic & Execution-Oriented: Ability to build a long-term territory strategy and the tactical discipline to execute it day-to-day.
• Curious & Resilient: A continuous learner who asks deep discovery questions, thrives in high-energy environments, and finds a path forward despite challenges.
• Trusted Advisor: Builds credibility fast with external stakeholders — from day-to-day champions to C-suite executives — while navigating internal core AE relationships to drive outcomes without ownership friction.

Language & Logistics

• Languages: Complete fluency in both Norwegian and English is required.
• Location: Must have the legal right to work in Norway.
• Travel: Willingness to travel domestically as required by the business.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.