Service Delivery Engineer

Singtel is hiring a Service Delivery Engineer in Kuala Lumpur, Malaysia. Level rates it ; you can apply on Singtel.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 499 other open roles at Singtel.

AI in this role

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Global Business Services center.

We are looking for Service Delivery Engineer, who is responsible for providing Level 2 operational support for enterprise network, SD-WAN, server, virtualization, and cloud environments. The role focuses on incident management, technical troubleshooting, change implementation, security compliance, and service availability while ensuring customer SLA commitments are achieved

Make an Impact by

Provide Tier 2 operational support for enterprise networks, SD-WAN, servers, virtualisation, and cloud environments.
Troubleshoot and resolve complex incidents involving routing, switching, firewalls, VPNs, wireless networks, Windows, Linux, and VMware.
Implement approved network, system, software, patching, and maintenance changes in line with security and change-management procedures.
Monitor service availability, system health, capacity, and performance to meet customer SLAs and maintain reliable operations.
Conduct root-cause analysis, coordinate with internal teams and vendors, and prepare incident reports and preventive actions.
Maintain technical documentation, support 24x7 operations when required, share knowledge, and mentor junior engineers.

Skills for Success

Graduate from Degree in Computer Science, Information Technology, Information Systems, or a related course
At least 3 years of experience supporting enterprise IT infrastructure
Strong capability in networking, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP, and SD-WAN.
Ability to administer Windows and Linux servers, Active Directory, VMware vSphere, ESXi, and vCenter environments.
Strong troubleshooting, incident management, change implementation, and root-cause analysis skills in production or 24x7 environments.
Effective communication and stakeholder management skills, with the ability to work with internal teams, customers, vendors, and junior engineers.

Your Career Growth Starts Here. Apply Now!

How we rate this

Service Delivery Engineer at Singtel rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.