Service Delivery Professional (Cargo Readiness Officer) South Africa

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role

We are looking for an individual to assist in our Cargo Readiness Department. The main purpose of this role is to make sure that the customers meet the export deadlines and deliver the cargo on time, limiting the costs for the company. This position reports to the Service Delivery Manager and will be based in Umhlanga.

Responsibilities:

• Consolidate cargo readiness report (Monday, Wednesday & Friday)
• Compile the booking list per POL and voyage based on the bookings produced
• Update container booking situation based on the container movement (with EDI) or depot/terminal list (if there is no EDI with the depot/terminal). Everyday starting at 10 days before ETA
• Follow up with customers 2-4 days before stacks open to affirm booking
• Space Control: Inform Central Sales of space availability
• Adjust forecast based on the updated situation received (empty released, gate in or customer and/or customer information). Everyday starting at 7 days before ETA
• Conduct pre-call cleaning during the entire gate out & gate in activity
• Contact customers to confirm booking activity – gate in-doc exceptions – hazardous exceptions when their bookings have no activity
• Manage cut list accordingly to real time information based on rollover requested by the line
• Manage late gate arrival with customers and notify operations – cargo flow before terminal cut off
• Follow up and manage VGM (Verified Gross Mass – SOLAS regulation), missing VGM, update LARA
• Co-ordinate with relevant stakeholder’s ex-stack (removal of containers from stack for customers within SARS/terminal procedures)
• Handle and submit terminal amending forms / late arrivals / booking amendments with partners and port, coordinate with invoicing team to update charges / cost in system
• Produce in stack simulations once stacks are running and reporting during stacks and after stacks closed
  
  

Skills and Qualifications:

• +3 years shipping line experience
• Diploma / Degree - with shipping maritime focus
• Intermediate to advanced computer skills (Microsoft Office)
• Good communication skills

Personal Attributes:

• Able to work under pressure
• Ability to work after hours
• Attention to detail and analytical
• Effective Time Management

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines